UNI212 Communication Skills for Healthcare ProfessionalsIstinye UniversityDegree Programs Gastronomy and Culinary ArtsGeneral Information For StudentsDiploma SupplementErasmus Policy StatementNational Qualifications
Gastronomy and Culinary Arts

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Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code: UNI212
Course Name: Communication Skills for Healthcare Professionals
Semester: Fall
Course Credits:
ECTS
5
Language of instruction: Turkish
Course Condition:
Does the Course Require Work Experience?: No
Type of course: University Elective
Course Level:
Bachelor TR-NQF-HE:6. Master`s Degree QF-EHEA:First Cycle EQF-LLL:6. Master`s Degree
Mode of Delivery: E-Learning
Course Coordinator: Dr. Öğr. Üy. YASEMİN TORUN
Course Lecturer(s): Yasemin TORUN, PHD
Course Assistants:

Course Objective and Content

Course Objectives: In this course students will able to understand the process of communication and use it effectively, have the basic skills in oral and written communication, self-expression, communication skills, to increase the group and learn to take an active role in the health care team aims to develop effective communication and the ability to provide
Course Content: The concept of communication to the students who take this course the importance of communication in human relationships and the factors that affect communication, the main characteristics and requirements of daily human life, effective communication methods, the importance of Health Communication, group dynamics and communication in groups, therapeutic communication, the fundamentals of professional communication and professional communication skills, in special cases, to have information about how to communicate with individuals and groups.

Learning Outcomes

The students who have succeeded in this course;
1) It describes the communication process, its elements and how it works.
2) Learns verbal and non-verbal communication methods.
3) Defines the concepts of human, self-knowledge, communication, professional communication, conflict and anger.
4) Have basic skills to communicate effectively in daily and professional life
5) Applies assertive behavior, effective anger and conflict management strategies, and helpful communication skills in his/her social and professional life.
6) Develops labor skills that will ensure their employability
7) Learns to communicate for the benefit of the patient and applies relevant telepathic communication strategies

Course Flow Plan

Week Subject Related Preparation
1) Introduction & Lecture Presentation (Importance of communication, course content and expectations)
2) Communication Concept and Process
3) Communication components
4) Types of Health communication
5) Communication Models in Health Communication
6) The Role of Perceptions in Communication
7) Errors of Perception Made in Communication
8) Fundamentals of Professional Communication
9) Therapeutic Communication
10) Therapeutic Communication Strategies
11) Professional Communication Skills 1
12) Professional Communication Skills 2
13) In-Group Communication Skills
14) Communication in Special Cases
15) Finals Week
16) Finals Week
16) Finals Week

Sources

Course Notes / Textbooks: • İnci Çınarlı, Sağlık İletişimi ve Medya, Ankara: Nobel Yay. Dağ., 2008. - Aysel Aziz, İletişime Giriş, Hiberlin, 2016.
• Judith Lazar, İletişim Bilimi, çev. Cengiz Anık, Vadi Yayınları, Ankara
• Hasan Tutar, Kemal Yılmaz,Genel İletişim Kavram ve Modeller, Seçkin Yay. Ankara 2008
• Oskay, Ünsal. İletişimin ABC’si, İstanbul: İnkılâp Yayınevi, 2014

References: Michel Bourse ve Halime.Yücel, İletişim Bilimlerinin Serüveni, İstanbul: Ayrıntı Yay., 2012
• Marziye İlhan, Sağlık Çalışanlarının İletişimi, İstanbul: Beta Bas. Yay. Dağ., 2018Ders sunumları ve notları

Course - Program Learning Outcome Relationship

Course Learning Outcomes

1

2

3

4

5

6

7

Program Outcomes
1) Define and explain the general concepts related to gastronomy and culinary arts.
2) Defines and explains the internal and external environment relations that are affected by the food and beverage businesses.
3) Have information about regulations, professional standards and practices in Gastronomy and Culinary Arts field.
4) To have advanced theoretical and practical knowledge supported by textbooks, application tools and other resources containing current information in the field.
5) To be able to use advanced theoretical and practical knowledge acquired in the field, to be able to interpret and evaluate data using advanced knowledge and skills, to be able to identify and analyse problems, to be able to develop solutions based on research and evidence.
6) Dominates the terminology of food and beverage.
7) Organize all kinds of organizations in the field of Gastronomy and Culinary Arts.
8) Analyze and apply the facts about food and beverage by using the basic concepts and theories related to the department.
9) Takes responsibility as an individual or a team member in the execution of unforeseen and complex activities encountered in the field related applications.
10) Takes risk and responsibility for the realization of information, ideas, applications or technologies that bring innovation to the field.
11) Evaluates the advanced knowledge and skills acquired in the field with a critical approach.
12) Follow current developments in the field and profession.
13) Shares ideas and solutions to problems related to the field by supporting them with qualitative and quantitative data with experts and non-experts.
14) Uses computer software and information technologies at the basic level of at least European computer use license required by the field.
15) Follow the developments in the field and communicate with the colleagues by using a foreign language (English) at least at the European Language Portfolio B1 General Level.
16) Comply with social, scientific, cultural and ethical values in the stages of collecting, interpreting, applying and announcing the data related to the field.
17) Prepares meals of Turkish and different country cuisines.
18) Have knowledge and methods on various subjects such as menu planning, cooking methods, world cuisines, regional cuisines and use these knowledge and methods for professional development.

Course - Learning Outcome Relationship

No Effect 1 Lowest 2 Average 3 Highest
       
Program Outcomes Level of Contribution
1) Define and explain the general concepts related to gastronomy and culinary arts. 3
2) Defines and explains the internal and external environment relations that are affected by the food and beverage businesses. 3
3) Have information about regulations, professional standards and practices in Gastronomy and Culinary Arts field. 3
4) To have advanced theoretical and practical knowledge supported by textbooks, application tools and other resources containing current information in the field. 3
5) To be able to use advanced theoretical and practical knowledge acquired in the field, to be able to interpret and evaluate data using advanced knowledge and skills, to be able to identify and analyse problems, to be able to develop solutions based on research and evidence. 3
6) Dominates the terminology of food and beverage. 3
7) Organize all kinds of organizations in the field of Gastronomy and Culinary Arts. 3
8) Analyze and apply the facts about food and beverage by using the basic concepts and theories related to the department. 2
9) Takes responsibility as an individual or a team member in the execution of unforeseen and complex activities encountered in the field related applications. 3
10) Takes risk and responsibility for the realization of information, ideas, applications or technologies that bring innovation to the field. 3
11) Evaluates the advanced knowledge and skills acquired in the field with a critical approach. 3
12) Follow current developments in the field and profession. 2
13) Shares ideas and solutions to problems related to the field by supporting them with qualitative and quantitative data with experts and non-experts. 2
14) Uses computer software and information technologies at the basic level of at least European computer use license required by the field. 3
15) Follow the developments in the field and communicate with the colleagues by using a foreign language (English) at least at the European Language Portfolio B1 General Level. 3
16) Comply with social, scientific, cultural and ethical values in the stages of collecting, interpreting, applying and announcing the data related to the field. 3
17) Prepares meals of Turkish and different country cuisines. 3
18) Have knowledge and methods on various subjects such as menu planning, cooking methods, world cuisines, regional cuisines and use these knowledge and methods for professional development. 3

Assessment & Grading

Semester Requirements Number of Activities Level of Contribution
Quizzes 3 % 60
Final 1 % 40
total % 100
PERCENTAGE OF SEMESTER WORK % 60
PERCENTAGE OF FINAL WORK % 40
total % 100

Workload and ECTS Credit Calculation

Activities Number of Activities Workload
Course Hours 14 56
Study Hours Out of Class 2 2
Quizzes 9 33
Final 4 26
Total Workload 117