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Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code:

SHM015

Course Name:

Communication in Interpersonal Relations

Semester:

Spring

Course Credits:

ECTS

Language of instruction:

Turkish

Course Condition:

Does the Course Require Work Experience?:

Type of course:

Departmental Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

E-Learning

Course Coordinator:

Öğr. Gör. BETÜL KOÇARSLAN

Course Lecturer(s):

BETÜL KOÇARSLAN

Course Assistants:

Course Objective and Content

Course Objectives:	The objective of this course is to learn and improve the achievement and reinforcement of effective communication skills in interpersonal relationships.
Course Content:	The definition of communication and basic concepts in communication, comunication and perception, self knowledge, Johari window, authenticity and self disclosure, defensive behavior, the matrix of communication, problem matrix and shifting gears, communication barriers, communication conflicts, the role of empathy in communication, readings about communication conflicts in art and daily life.

Learning Outcomes

The students who have succeeded in this course;
1) Recognize the definition of communication and basic concepts of communication.
2) Learn the relationship between communication and perception.
3) Recognize the role and importance of self knowledge behavior in communication.
4) Define the term Johari window.
5) Learn the term authenticity and defines the importance of self disclosure in interpersonal relationships.
6) Learn types of defensive behavior.
7) İletişim matrisinin iletişimdeki yeri ve önemini kavrar.
8) Recognize the role of problem matrix and shifting gears concepts in effective communication.
9) İletişim engellerinin neler olduğunu öğrenir.
10) Recognize the reasons of communication conflicts and solutions in communication.
11) Comprehend the role of empathic abilities in communication.
12) Learn examples of communication conflicts in art and daily life.

Course Flow Plan

Week	Subject	Related Preparation
1)	The definition of communication and basic concepts in communication
2)	Comunication and perception
3)	Self knowledge
4)	Johari window
5)	Authenticity and self disclosure
6)	Defensive behavior
7)	The matrix of communication
8)	Midterm
9)	Problem matrix and shifting gears
10)	Communication barriers
11)	Hearing and Listening
12)	Communication conflicts
12)	Communication conflicts
13)	The role of empathy in communication
14)	Readings about communication conflicts in art and daily life-1
15)	Readings about communication conflicts in art and daily life-2
16)	Final Exam

Sources

Course Notes / Textbooks:	Sanatta ve Günlük Yaşamda İletişim Çatışmaları ve Empati, Dökmen Ü. (2008). İletişim Donanımları, Cüceloğlu, D. (2002). İnsan İnsana, Cüceloğlu, D. (2001). ‘Ben’ Değeri Tiryakiliği, Özer, A. (2000).
References:	Sanatta ve Günlük Yaşamda İletişim Çatışmaları ve Empati, Dökmen Ü. (2008). İletişim Donanımları, Cüceloğlu, D. (2002). İnsan İnsana, Cüceloğlu, D. (2001). ‘Ben’ Değeri Tiryakiliği, Özer, A. (2000).

Course - Program Learning Outcome Relationship

Course Learning Outcomes	1	2	3	4	5	6	7	8	9	10	11	12
Program Outcomes
1) Has the knowledge and knowledge to follow the resources related to the profession and has the ability to communicate properly in oral and written form.
2) Have knowledge about research methods of drugs and necessary resources related to the profession.
3) Has knowledge about regulations and legislation related to pharmacy and drugs.
4) Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field.
5) Has enough awareness about individual and public health, environmental protection and occupational safety.
6) Has the ability to use computer programs in the field of pharmacy.
7) Uses a foreign language at least at the level of the European Language Portfolio A2 General and follows the information in the field.
8) Has awareness of lifelong learning and it directs its education to a further education level or a profession in the same field.
9) Performs expiration dates and inventory controls of the products; identify deficiencies. It is responsible for keeping the products in proper storage and storage.
10) They act in accordance with quality management and processes.
11) In the control of the pharmacist or the responsible manager, he has the ability to make necessary directions to patients and their relatives about drug use.
12) Have the discipline necessary for team work, high communication skills, technical and application knowledge.
13) It conducts a given task independently by using its basic knowledge. When it encounters an unpredictable situation, it takes responsibility and develops solutions. Collaborates with other fields related to the field.
14) As a Pharmacy Technician, it follows the instructions related to pharmaceuticals, pharmaceuticals, medical products, medical products and dermocosmetics.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Average	3 Highest

	Program Outcomes	Level of Contribution
1)	Has the knowledge and knowledge to follow the resources related to the profession and has the ability to communicate properly in oral and written form.
2)	Have knowledge about research methods of drugs and necessary resources related to the profession.
3)	Has knowledge about regulations and legislation related to pharmacy and drugs.
4)	Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field.
5)	Has enough awareness about individual and public health, environmental protection and occupational safety.
6)	Has the ability to use computer programs in the field of pharmacy.
7)	Uses a foreign language at least at the level of the European Language Portfolio A2 General and follows the information in the field.
8)	Has awareness of lifelong learning and it directs its education to a further education level or a profession in the same field.
9)	Performs expiration dates and inventory controls of the products; identify deficiencies. It is responsible for keeping the products in proper storage and storage.
10)	They act in accordance with quality management and processes.
11)	In the control of the pharmacist or the responsible manager, he has the ability to make necessary directions to patients and their relatives about drug use.
12)	Have the discipline necessary for team work, high communication skills, technical and application knowledge.
13)	It conducts a given task independently by using its basic knowledge. When it encounters an unpredictable situation, it takes responsibility and develops solutions. Collaborates with other fields related to the field.
14)	As a Pharmacy Technician, it follows the instructions related to pharmaceuticals, pharmaceuticals, medical products, medical products and dermocosmetics.

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Workload
Course Hours	14	42
Presentations / Seminar	2	4
Project	2	4
Homework Assignments	4	8
Quizzes	2	4
Midterms	1	1
Final	1	1
Total Workload		64