Civil Avitation Cabin Services Preview
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code:

SHK209

Course Name:

Crew Resource Management in Aviation

Semester:

Fall

Course Credits:

ECTS

Language of instruction:

Course Condition:

Does the Course Require Work Experience?:

Yes

Type of course:

Compulsory Courses

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator:

Öğr. Gör. ÖZLEM TEZEKEN

Course Lecturer(s):

Özlem Tezeken, Leyla Akalp

Course Assistants:

Course Objective and Content

Course Objectives:

Teaching the importance of crew resource management in ensuring flight safety and gaining crew resource management skills in aviation.
To ensure that the students have knowledge of flight safety issues in order to reduce human error and minimize aircraft accident crashes.
Emphasizing the importance of using all available resources in the most efficient way to ensure a safe flight.
Introducing the "SHELL" model, which is the conceptual model of the human factor in aviation.

Course Content:

The definition of CRM and its impact on flight operation, the importance of CRM skills in ensuring flight safety, Aircraft accident-incident analysis models, effective team work and management, the importance of working together, the use of leadership characteristics, the consequences of communication errors, incidents and accidents caused by CRM failure, and case studies.

Learning Outcomes

The students who have succeeded in this course;
1) The student understands the purpose and importance of CRM and can explain the human factor issues.
2) Understands time management, importance of teamwork and stress factors for cabin crew.
3) Understands the importance of attention management, situation assessment and decision making skills in terms of ensuring flight safety.
4) Learns how to work with employees except flight crew, total effective communication.

Course Flow Plan

Week	Subject	Related Preparation
1)	Course objectives and outputs, CRM definition and history, Tenerife disaster and United Airlines DC-8 accident causes, CRM resources and CRM skills. CRM skills and importance of health factor, effective application of CRM
2)	Aircraft accident statistics between 1969 and 2000, Human Factors in Aviation, Basic Concepts in Human Factors, Negative human factors affecting flight safety , The Dirty Dozen
3)	The definition of SHELL Model and SHELL Model Components, Case Study- Analyzing Tenerife disaster with SHELL model components.
4)	Kegworth Airplane Crash, Swiss Cheese Model components, Case Study- Analysis of the Kegworth Airplane accident with the Swiss Cheese Model, Threat and Error Management, Undesirable Situations.
5)	Standard Operating Procedures, Situational Awareness, Components of Situational Awareness, Factors Causing Loss Situational Awareness , Situational Awareness Behaviors, Proactive – Reactive Behaviors.
6)	Shared Situational Awareness, Personal Situational Awareness, Loss of Situational Awareness, Air Ontario Flight /Dryden Crash
7)	Attention Management, Vigilance, Complacency
8)	Midterm Exam
9)	Communication, Elements of Communication, Body Language in Communication, Communication Barriers, Factors Effective Communication, Sterile Cockpit, The Importance of Information Sharing for Effective Communication, Common Language ,Reporting, Selectivity in Perception, Factors Affecting Perception,
10)	Listening, Principles of Effective Listening, Teamwork, Synergy, Collaboration of Multiple Teams, Workload and Time Management Techniques, Delegation, Leadership Definition, Leadership Skills, Personality Traits of Unsuccessful Leaders Taking Initiative
11)	Decision making skills,factors that complicate decision making and misbehaviors,Chain of Errors, developing resilience, surprise situations and shocked effects, manage the shock effect
12)	Risk Management, Definition of Risk and Hazard, Assertivenes, Assertive Behaviors, Stress Management, Negative and Mental Effects of Stress, Individual Strategies for Coping with Stress
13)	Causes of Fatigue, Human Performance and Limits, Consequences of Fatigue, Criticism-Feedback, Professionalism
14)	Overview
15)	Final Exam

Sources

Course Notes / Textbooks:	Ders Notları. Lecture notes
References:	Temuçin Gürel, Havacılıkta İnsan Faktörü, Cinuis Yayınları Temuçin Gürel, The Human Factor in Aviation, Cinuis Publications

Course - Program Learning Outcome Relationship

Course Learning Outcomes	1	2	3	4
Program Outcomes
1) Explain flight processes and operation flow by using basic concepts related to aviation and aircraft.	3	3	3	3
2) Describe the basic technical information about aircraft, the differences between aircraft and the different technical equipment used in aircraft.	3	3	3	3
3) Explain the rules and responsibilities of the normal operation of the airline, legal processes, rights and obligations.	1	1	1	1
4) Provides the necessary work in accordance with occupational health and safety measures in accordance with all relevant legislation in every environment during the flight duty period.
5) Safety assessment in aviation enterprises and environments, to eliminate the hazards / control by producing solutions to the electronic media in the necessary departments, the supervisor can report.
6) Know the first aid applications, define the situation and provide the necessary assistance by using appropriate intervention methods.	3	3	3	3
7) Explain occupational emergency operations at theory and application level and actively manage them.		2	3	2
8) The history of Aviation / Civil Aviation can now follow national and international resources on the position of world aviation, its economic importance and the development of aviation.
9) Use information and communication technologies in the ability to follow, apply, evaluate and share current professional knowledge with the awareness of lifelong learning.
10) Participates in aviation-related projects and activities and evaluates the sectoral importance and location of cabin services.
11) Using information and communication technologies together with computer software at the basic level of at least European Computer use license required by the field.
12) To have the knowledge of English at European level B1 General level with the ability to communicate effectively with people from different cultures in accordance with the objectives of the institution and customer satisfaction.
13) Adopts in-team behavior and work as a team.			2	3
14) Gains knowledge of quality management, brand, presentation and the ability to represent the brand.
15) During the term of the task, efficient, safe, operational and ethical rules in accordance with the task, task management skills gain.	1	3	3	3

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Average	3 Highest

	Program Outcomes	Level of Contribution
1)	Explain flight processes and operation flow by using basic concepts related to aviation and aircraft.	1
2)	Describe the basic technical information about aircraft, the differences between aircraft and the different technical equipment used in aircraft.
3)	Explain the rules and responsibilities of the normal operation of the airline, legal processes, rights and obligations.	1
4)	Provides the necessary work in accordance with occupational health and safety measures in accordance with all relevant legislation in every environment during the flight duty period.	2
5)	Safety assessment in aviation enterprises and environments, to eliminate the hazards / control by producing solutions to the electronic media in the necessary departments, the supervisor can report.	3
6)	Know the first aid applications, define the situation and provide the necessary assistance by using appropriate intervention methods.	1
7)	Explain occupational emergency operations at theory and application level and actively manage them.	1
8)	The history of Aviation / Civil Aviation can now follow national and international resources on the position of world aviation, its economic importance and the development of aviation.	1
9)	Use information and communication technologies in the ability to follow, apply, evaluate and share current professional knowledge with the awareness of lifelong learning.	3
10)	Participates in aviation-related projects and activities and evaluates the sectoral importance and location of cabin services.
11)	Using information and communication technologies together with computer software at the basic level of at least European Computer use license required by the field.
12)	To have the knowledge of English at European level B1 General level with the ability to communicate effectively with people from different cultures in accordance with the objectives of the institution and customer satisfaction.	3
13)	Adopts in-team behavior and work as a team.	3
14)	Gains knowledge of quality management, brand, presentation and the ability to represent the brand.
15)	During the term of the task, efficient, safe, operational and ethical rules in accordance with the task, task management skills gain.	3

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Preparation for the Activity	Spent for the Activity Itself	Completing the Activity Requirements	Workload
Course Hours	14	2			28
Homework Assignments	1	16			16
Midterms	1	28			28
Final	1	28			28
Total Workload					100