Medical Documentation and Secretarial Preview
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code:

SHM025

Course Name:

Communication in Health

Semester:

Spring

Course Credits:

ECTS

Language of instruction:

Turkish

Course Condition:

Does the Course Require Work Experience?:

Type of course:

Departmental Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

E-Learning

Course Coordinator:

Öğr. Gör. MERVE KARABIYIK

Course Lecturer(s):

Öğr. Gör. MERVE KARABIYIK

Course Assistants:

Course Objective and Content

Course Objectives:	To evaluate possible communication methods in order to prevent possible communication conflicts in health services and to ensure effective communication between health personnel and patient. To be able to evaluate developments in the field of health communication and to discuss the role of media in health communication.
Course Content:	Concept of communication, body language, verbal and nonverbal communication techniques, patient psychology, communication disturbances, communication with patient relatives and private patients, health literacy and campaign process in health communication.

Learning Outcomes

The students who have succeeded in this course;
1) Defines the basic concepts of communication.
2) Uses and interprets verbal and nonverbal communication techniques to communicate effectively.
3) Explains the importance of health communication and interdisciplinary health communication.
4) Knows the patient psychology and the phases of the patients and uses effective communication techniques in these stages.
5) Knows the communication techniques used in health institutions and which departments perform these communication techniques and applies these techniques.
6) Knows the concept of health literacy and makes professional literature review.
7) Knows the importance of media in health communication and uses media in accordance with ethical values.

Course Flow Plan

Week	Subject	Related Preparation
1)	Introduction to the course, General Concepts, Course Objectives and Learning Objectives
2)	Communication Concept and Communication Process
3)	Body Language, Oral and Nonverbal Communication
4)	The Notion of Health and Disease; Patient Psychology and Verbal Communication Styles in Patient Communication.
5)	Patient Rights, Patient Satisfaction and Possible Results
6)	Communication with Patient Relatives and Special Patients
7)	General Evaluation and Exam Preparation
8)	Half term Exams
9)	Definition of health services, health systems, classification and levels, preventive health services, health promotion and general information about the Turkish health system.
10)	Examination of studies on the effect of health communication in preventive health services and in health promotion
11)	The concept of health literacy and the impact of health communication in this area
12)	Presentation Homework - Examples of Positive and Negative Behavior in Health Communication/Article/Health Communication Campaign Project
13)	Presentation Homework - Examples of Positive and Negative Behavior in Health Communication/Article/Health Communication Campaign Project
14)	Presentation Homework - Examples of Positive and Negative Behavior in Health Communication/Article/Health Communication Campaign Project

Sources

Course Notes / Textbooks:	Dr. Yüksek Demirel , Sağlık Hizmetlerinde Sağlıklı İletişim, Güneş Kitapevi-2016. Prof. Dr. Ayla Okay, Sağlık İleitşimi, Derin yayınları, 2017. Prof. Dr. Erkan Yüksel (ed.), Sağlık Kurumlarında İletişim, Anadolu Üniversitesi Yayınları.
References:	Dr. Yüksek Demirel , Sağlık Hizmetlerinde Sağlıklı İletişim, Güneş Kitapevi-2016. Prof. Dr. Ayla Okay, Sağlık İleitşimi, Derin yayınları, 2017. Prof. Dr. Erkan Yüksel (ed.), Sağlık Kurumlarında İletişim, Anadolu Üniversitesi Yayınları.

Course - Program Learning Outcome Relationship

Course Learning Outcomes	1	2	3	4	5	6	7
Program Outcomes
1) Knows the terms and concepts related to medical terminology, human anatomy and diseases knowledge required by the field of Medical Documentation and Secretarial and uses them without error.
2) As an individual working in the field of Medical Documentation and Secretarial, he / she acts in accordance with laws, regulations, legislation and ethical principles related to his rights and responsibilities.
3) According to the social security of the patient with the knowledge and skills about the use of Hospital Information Management System; codes of operations and diseases according to international classification systems.
4) Medical records, medical reports and professional correspondence, in accordance with the rules do effectively.
5) The necessary legislative information for the creation and operation of medical archives, file mobility and protection of the archive services are provided.
6) The patient communicates correctly, comprehensibly, openly, in written and verbally with the patient relatives and colleagues.
7) As an active team member in the field of Medical Documentation and Secretarial practices, he takes responsibility in the experience of working with other health disciplines.
8) With the awareness of lifelong learning, by following the developments in science and technology, contributing to projects and activities with a sense of social responsibility and renewing itself continuously.
9) It follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level.
10) It uses information and communication technologies together with computer software at the advanced level of European Computer Driving License required by the field.
11) They act in accordance with quality management and processes.
12) Has sufficient awareness about individual and public health, environmental protection and occupational safety in the field of Medical Documentation and Secretarial.
13) Shares opinions and suggestions for solutions to problems with experts and non-experts in the field of Medical Documentation and Secretarial.
14) Using the basic knowledge and skills in the field of Medical Documentation and Secretarials, informs the related persons and institutions and conveys their thoughts and suggestions for solutions to problems in written and orally.
15) Its appearance, attitude, attitude and behavior make it an example for society.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Average	3 Highest

	Program Outcomes	Level of Contribution
1)	Knows the terms and concepts related to medical terminology, human anatomy and diseases knowledge required by the field of Medical Documentation and Secretarial and uses them without error.
2)	As an individual working in the field of Medical Documentation and Secretarial, he / she acts in accordance with laws, regulations, legislation and ethical principles related to his rights and responsibilities.	1
3)	According to the social security of the patient with the knowledge and skills about the use of Hospital Information Management System; codes of operations and diseases according to international classification systems.
4)	Medical records, medical reports and professional correspondence, in accordance with the rules do effectively.	1
5)	The necessary legislative information for the creation and operation of medical archives, file mobility and protection of the archive services are provided.
6)	The patient communicates correctly, comprehensibly, openly, in written and verbally with the patient relatives and colleagues.	3
7)	As an active team member in the field of Medical Documentation and Secretarial practices, he takes responsibility in the experience of working with other health disciplines.	1
8)	With the awareness of lifelong learning, by following the developments in science and technology, contributing to projects and activities with a sense of social responsibility and renewing itself continuously.	3
9)	It follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level.
10)	It uses information and communication technologies together with computer software at the advanced level of European Computer Driving License required by the field.
11)	They act in accordance with quality management and processes.
12)	Has sufficient awareness about individual and public health, environmental protection and occupational safety in the field of Medical Documentation and Secretarial.
13)	Shares opinions and suggestions for solutions to problems with experts and non-experts in the field of Medical Documentation and Secretarial.	3
14)	Using the basic knowledge and skills in the field of Medical Documentation and Secretarials, informs the related persons and institutions and conveys their thoughts and suggestions for solutions to problems in written and orally.	3
15)	Its appearance, attitude, attitude and behavior make it an example for society.	3

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	4	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Workload
Course Hours	13	26
Study Hours Out of Class	13	38
Midterms	1	1
Final	1	1
Total Workload		66