| Health Management (DR) | |||||
| PhD | TR-NQF-HE: Level 8 | QF-EHEA: Third Cycle | EQF-LLL: Level 8 | ||
| Course Code: | SAYD6016 | ||||
| Course Name: | Quality Management in Health Institutions | ||||
| Semester: |
Fall |
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| Course Credits: |
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| Language of instruction: | Turkish | ||||
| Course Condition: | |||||
| Does the Course Require Work Experience?: | No | ||||
| Type of course: | Departmental Elective | ||||
| Course Level: |
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| Mode of Delivery: | E-Learning | ||||
| Course Coordinator: | Dr. Öğr. Üy. ÖZLEM ÖZAYDIN | ||||
| Course Lecturer(s): | Özlem Özaydın | ||||
| Course Assistants: |
| Course Objectives: | To provide knowledge and skills on quality and accreditation in healthcare services. |
| Course Content: | Definition of Quality, History of Quality Improvement in Healthcare Services, Customer Satisfaction and Measuring Satisfaction in Healthcare Institutions, Measuring Quality in Healthcare Services and Quality Measurement Tools, Teamwork in Quality Improvement, Continuous Improvement and Improvement Models, Basic and Managerial Tools Used in Quality Improvement, Certification & Accreditation in Healthcare Services, Evaluation of Healthcare Service Quality and Quality Control in Turkey. |
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The students who have succeeded in this course;
1) Explains the concepts and importance of quality and accreditation in health. 2) Explains the process of creating customer satisfaction. 3) Lists and explains the tools of quality in health services. 4) Explains the importance and advantages of team building in quality improvement. 5) Explains quality improvement tools. 6) Explains quality and accreditation certification in health services. 7) Lists the quality standards in health in Turkey. 8) Tells the quality control process. |
| Week | Subject | Related Preparation |
| 1) | Introduction, General Information about the Course, Definition of Quality Concept, History of Quality Improvement | None |
| 2) | Efficiency in Healthcare | None |
| 3) | Customer Satisfaction in Health Institutions (Customer definition-types, Customer Satisfaction Creation Process, Determination of Customers' Needs and Expectations, Importance of Satisfaction, Factors Affecting Satisfaction) | Current articles |
| 4) | Measuring Customer Satisfaction in Healthcare Institutions (Customer Satisfaction Models, Perceived Service Quality Model, SERVQUAL, SERVPERF, Critical Incidents Technique) | Current articles |
| 5) | Measuring Quality in Healthcare Services and Quality Measurement Tools (Benefits of Measurement, Measurement Properties, Structure-Process-Result Measurement, Balanced Scoreboard, Benchmarking-Benchmarking) | Current articles |
| 6) | Teamwork in Quality Improvement (Team definition, Team Building, Advantages-Disadvantages of Teamwork, Quality Improvement Team Types, Quality Circles) | Current articles |
| 7) | Continuous Improvement/ Total Quality Management (Definition, Characteristics, Affecting Factors, Improvement Model- PUKÖ (Plan-Do-Check-Act) Cycle) | Current articles |
| 8) | Quality Improvement Models (FOCUS-PDCA Model, Six Sigma) | Current articles |
| 9) | Quality Improvement Models (Juran Institute's Quality Improvement Model, Lean Management) | Current articles |
| 10) | Basic Tools Used in Quality Improvement (Flowchart, Fishbone Diagram, Pareto Diagram, Scoreboard, Control Charts, Histogram) | Current articles |
| 11) | Management Tools Used in Quality Improvement (Relevance (Affinity) Diagram, Current Reality Tree, Relationship Diagram, Tree Diagram, Matrix Diagram, Priorities Matrix, Process Decision Program Table, Poka-Yoke) | Current articles |
| 12) | Accreditation, Certification and Quality Awards in Health Services (Accreditation Definition, Benefits, Features of Standards, Joint Commission International (JCI) Accreditation, EFQM (European Foundation for Quality Management) Excellence Model, Malcolm Baldridge National Quality Award) | Current articles |
| 13) | Evaluation of Health Service Quality in Turkey (Development of Quality Practices in Health Services in Turkey, Quality and Accreditation Certificates in Healthcare TSE, SKS, TUSKA, TEMOS) | Current articles |
| 14) | Quality Audit (What is Audit, Definition of Auditor-Characteristics, Audit Process, Considerations in Audit, Preparation of Audit Report) | Current articles |
| Course Notes / Textbooks: | • T.C. Sağlık Bakanlığı Sağlıkta Kalite Standartları Hastane Seti • T.C. Sağlık Bakanlığı Sağlıkta Kalite Standartları ADSH Seti • Beylik, U ve Avcı, K. (2019). Sağlıkta Kalite Yönetimi ve Akreditasyon Gazi Kitabevi. • Özkoç, Ö (2022). SAS, JCI, SKS Temelinde Sağlık Hizmetlerinde Kalite Yönetimi Teori ve Uygulama. Altınbaş Üniversitesi Yayınları. • Öztürk, Z ve Gök, G. (2021). Sağlık Hizmetlerinde Toplam Kalite Yönetimi ve Akreditasyon. Siyasal Kitabevi. • Güncel makaleler. |
| References: | • T.C. Sağlık Bakanlığı Sağlıkta Kalite Standartları Hastane Seti • T.C. Sağlık Bakanlığı Sağlıkta Kalite Standartları ADSH Seti • Beylik, U ve Avcı, K. (2019). Sağlıkta Kalite Yönetimi ve Akreditasyon Gazi Kitabevi. • Özkoç, Ö (2022). SAS, JCI, SKS Temelinde Sağlık Hizmetlerinde Kalite Yönetimi Teori ve Uygulama. Altınbaş Üniversitesi Yayınları. • Öztürk, Z ve Gök, G. (2021). Sağlık Hizmetlerinde Toplam Kalite Yönetimi ve Akreditasyon. Siyasal Kitabevi. • Güncel makaleler. |
| Course Learning Outcomes | 1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
|---|---|---|---|---|---|---|---|---|
| Program Outcomes | ||||||||
| 1) Gain theoretical and applied knowledge in the field of health management and develop existing knowledge. | 2 | 3 | 3 | 3 | 3 | 3 | 2 | 3 |
| 2) Critically analyze the national and international health system and policies from an interdisciplinary perspective. | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| 3) Analyze and direct the managerial and medical functioning of health care organizations. | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| 4) Reach new syntheses and evaluate them by conducting advanced scientific research on important and current issues in health system in general and in health care organizations in particular. | 2 | 2 | 2 | 2 | 2 | 1 | 1 | 2 |
| 5) Develop effective, efficient, fair and sustainable innovative solutions to problems. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| 6) Effectively share their views and suggestions on the relevant platforms, both verbally and in writing. | 1 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| 7) Act in accordance with ethical codes in scientific research, publication, business and societal life. | 3 | 3 | 2 | 2 | 3 | 2 | 3 | 3 |
| No Effect | 1 Lowest | 2 Average | 3 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | Gain theoretical and applied knowledge in the field of health management and develop existing knowledge. | 3 |
| 2) | Critically analyze the national and international health system and policies from an interdisciplinary perspective. | 1 |
| 3) | Analyze and direct the managerial and medical functioning of health care organizations. | 3 |
| 4) | Reach new syntheses and evaluate them by conducting advanced scientific research on important and current issues in health system in general and in health care organizations in particular. | 2 |
| 5) | Develop effective, efficient, fair and sustainable innovative solutions to problems. | 3 |
| 6) | Effectively share their views and suggestions on the relevant platforms, both verbally and in writing. | 2 |
| 7) | Act in accordance with ethical codes in scientific research, publication, business and societal life. | 3 |
| Semester Requirements | Number of Activities | Level of Contribution |
| Attendance | 1 | % 10 |
| Homework Assignments | 1 | % 30 |
| Presentation | 3 | % 60 |
| total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 100 | |
| PERCENTAGE OF FINAL WORK | % | |
| total | % 100 | |
| Activities | Number of Activities | Workload |
| Course Hours | 14 | 42 |
| Study Hours Out of Class | 14 | 70 |
| Presentations / Seminar | 3 | 45 |
| Homework Assignments | 1 | 40 |
| Total Workload | 197 | |