Civil Avitation Cabin Services
Associate TR-NQF-HE: Level 5 QF-EHEA: Short Cycle EQF-LLL: Level 5

Course Introduction and Application Information

Course Code: UNI234
Course Name: Social Skills
Semester: Spring
Fall
Course Credits:
ECTS
5
Language of instruction: Turkish
Course Condition:
Does the Course Require Work Experience?: No
Type of course: University Elective
Course Level:
Associate TR-NQF-HE:5. Master`s Degree QF-EHEA:Short Cycle EQF-LLL:5. Master`s Degree
Mode of Delivery: E-Learning
Course Coordinator: Öğr. Gör. DUYGU ARICI DOĞAN
Course Lecturer(s): Öğr. Gör. DUYGU ARICI DOĞAN
Course Assistants:

Course Objective and Content

Course Objectives: At the end of this course, it is aimed that students gain competence in explaining social skills, expressing their feelings correctly, organizing and managing, as well as developing problem-solving skills by coping with the problems they face and finding appropriate solutions, and gaining awareness and competence to start and run a business by collaborating with a group using open communication channels.
Course Content: Having knowledge about the definition, evaluation of social skills and social skill models, gaining awareness of understanding, expressing, regulating and managing emotions, using communication skills effectively, gaining competence in problem solving and coping with stress, and performing applications for social skills in cooperation with the group constitute the content of the course.

Learning Outcomes

The students who have succeeded in this course;
1) Defines the concept of social skills.
2) Presents social skill models
3) Gains competence in regulating and managing her/his emotions.
4) Uses communication skills effectively.
5) When she encounters a problem, she/he offers a solution.
6) Starts and runs a business with the group.

Course Flow Plan

Week Subject Related Preparation
1) Introduction of the Course
2) Definition and Types of Social Skills/Skills
3) Evaluation of Social Skills and Social Skill Models
4) Understanding, Expressing, Regulating and Managing Emotions
5) Communication Skills
6) Problem Solving and Coping with Stress
7) Interaction with the Group and Skills of Conducting a Business
8) Midterm
9) Group studies
10) Group studies
11) Group studies
12) Group studies
13) Group studies
14) Group studies
15) Final exam

Sources

Course Notes / Textbooks: Ders notları
References: • Sosyal Beceri Eğitimi, Hasan BACANLI, Pegem Akademi.
• Ergenlikten Yetişkinliğe Grup Çalışmaları, Editör M.Betül AYDIN, Nobel Yayın.

Course - Program Learning Outcome Relationship

Course Learning Outcomes

1

2

3

4

5

6
Program Outcomes
1) Explain flight processes and operation flow by using basic concepts related to aviation and aircraft.
2) Describe the basic technical information about aircraft, the differences between aircraft and the different technical equipment used in aircraft.
3) Explain the rules and responsibilities of the normal operation of the airline, legal processes, rights and obligations.
4) Provides the necessary work in accordance with occupational health and safety measures in accordance with all relevant legislation in every environment during the flight duty period.
5) Safety assessment in aviation enterprises and environments, to eliminate the hazards / control by producing solutions to the electronic media in the necessary departments, the supervisor can report.
6) Know the first aid applications, define the situation and provide the necessary assistance by using appropriate intervention methods.
7) Explain occupational emergency operations at theory and application level and actively manage them.
8) The history of Aviation / Civil Aviation can now follow national and international resources on the position of world aviation, its economic importance and the development of aviation.
9) Use information and communication technologies in the ability to follow, apply, evaluate and share current professional knowledge with the awareness of lifelong learning.
10) Participates in aviation-related projects and activities and evaluates the sectoral importance and location of cabin services.
11) Using information and communication technologies together with computer software at the basic level of at least European Computer use license required by the field.
12) To have the knowledge of English at European level B1 General level with the ability to communicate effectively with people from different cultures in accordance with the objectives of the institution and customer satisfaction.
13) Adopts in-team behavior and work as a team.
14) Gains knowledge of quality management, brand, presentation and the ability to represent the brand.
15) During the term of the task, efficient, safe, operational and ethical rules in accordance with the task, task management skills gain.

Course - Learning Outcome Relationship

No Effect 1 Lowest 2 Average 3 Highest
       
Program Outcomes Level of Contribution
1) Explain flight processes and operation flow by using basic concepts related to aviation and aircraft.
2) Describe the basic technical information about aircraft, the differences between aircraft and the different technical equipment used in aircraft.
3) Explain the rules and responsibilities of the normal operation of the airline, legal processes, rights and obligations.
4) Provides the necessary work in accordance with occupational health and safety measures in accordance with all relevant legislation in every environment during the flight duty period.
5) Safety assessment in aviation enterprises and environments, to eliminate the hazards / control by producing solutions to the electronic media in the necessary departments, the supervisor can report.
6) Know the first aid applications, define the situation and provide the necessary assistance by using appropriate intervention methods.
7) Explain occupational emergency operations at theory and application level and actively manage them.
8) The history of Aviation / Civil Aviation can now follow national and international resources on the position of world aviation, its economic importance and the development of aviation.
9) Use information and communication technologies in the ability to follow, apply, evaluate and share current professional knowledge with the awareness of lifelong learning.
10) Participates in aviation-related projects and activities and evaluates the sectoral importance and location of cabin services.
11) Using information and communication technologies together with computer software at the basic level of at least European Computer use license required by the field.
12) To have the knowledge of English at European level B1 General level with the ability to communicate effectively with people from different cultures in accordance with the objectives of the institution and customer satisfaction.
13) Adopts in-team behavior and work as a team.
14) Gains knowledge of quality management, brand, presentation and the ability to represent the brand.
15) During the term of the task, efficient, safe, operational and ethical rules in accordance with the task, task management skills gain.

Assessment & Grading

Semester Requirements Number of Activities Level of Contribution
Homework Assignments 1 % 20
Midterms 1 % 30
Final 1 % 50
total % 100
PERCENTAGE OF SEMESTER WORK % 50
PERCENTAGE OF FINAL WORK % 50
total % 100

Workload and ECTS Credit Calculation

Activities Number of Activities Preparation for the Activity Spent for the Activity Itself Completing the Activity Requirements Workload
Course Hours 14 5 70
Homework Assignments 1 28 28
Midterms 1 14 14
Final 1 14 14
Total Workload 126