Pharmacy Services | |||||
Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 |
Course Code: | UNI212 | ||||
Course Name: | Communication Skills for Healthcare Professionals | ||||
Semester: | Fall | ||||
Course Credits: |
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Language of instruction: | Turkish | ||||
Course Condition: | |||||
Does the Course Require Work Experience?: | No | ||||
Type of course: | University Elective | ||||
Course Level: |
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Mode of Delivery: | E-Learning | ||||
Course Coordinator: | Dr. Öğr. Üy. YASEMİN TORUN | ||||
Course Lecturer(s): | Yasemin TORUN, PHD | ||||
Course Assistants: |
Course Objectives: | In this course students will able to understand the process of communication and use it effectively, have the basic skills in oral and written communication, self-expression, communication skills, to increase the group and learn to take an active role in the health care team aims to develop effective communication and the ability to provide |
Course Content: | The concept of communication to the students who take this course the importance of communication in human relationships and the factors that affect communication, the main characteristics and requirements of daily human life, effective communication methods, the importance of Health Communication, group dynamics and communication in groups, therapeutic communication, the fundamentals of professional communication and professional communication skills, in special cases, to have information about how to communicate with individuals and groups. |
The students who have succeeded in this course;
1) It describes the communication process, its elements and how it works. 2) Learns verbal and non-verbal communication methods. 3) Defines the concepts of human, self-knowledge, communication, professional communication, conflict and anger. 4) Have basic skills to communicate effectively in daily and professional life 5) Applies assertive behavior, effective anger and conflict management strategies, and helpful communication skills in his/her social and professional life. 6) Develops labor skills that will ensure their employability 7) Learns to communicate for the benefit of the patient and applies relevant telepathic communication strategies |
Week | Subject | Related Preparation |
1) | Introduction & Lecture Presentation (Importance of communication, course content and expectations) | |
2) | Communication Concept and Process | |
3) | Communication components | |
4) | Types of Health communication | |
5) | Communication Models in Health Communication | |
6) | The Role of Perceptions in Communication | |
7) | Errors of Perception Made in Communication | |
8) | Fundamentals of Professional Communication | |
9) | Therapeutic Communication | |
10) | Therapeutic Communication Strategies | |
11) | Professional Communication Skills 1 | |
12) | Professional Communication Skills 2 | |
13) | In-Group Communication Skills | |
14) | Communication in Special Cases | |
15) | Finals Week | |
16) | Finals Week | |
16) | Finals Week |
Course Notes / Textbooks: | • İnci Çınarlı, Sağlık İletişimi ve Medya, Ankara: Nobel Yay. Dağ., 2008. - Aysel Aziz, İletişime Giriş, Hiberlin, 2016. • Judith Lazar, İletişim Bilimi, çev. Cengiz Anık, Vadi Yayınları, Ankara • Hasan Tutar, Kemal Yılmaz,Genel İletişim Kavram ve Modeller, Seçkin Yay. Ankara 2008 • Oskay, Ünsal. İletişimin ABC’si, İstanbul: İnkılâp Yayınevi, 2014 • |
References: | Michel Bourse ve Halime.Yücel, İletişim Bilimlerinin Serüveni, İstanbul: Ayrıntı Yay., 2012 • Marziye İlhan, Sağlık Çalışanlarının İletişimi, İstanbul: Beta Bas. Yay. Dağ., 2018Ders sunumları ve notları |
Course Learning Outcomes | 1 |
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3 |
4 |
5 |
6 |
7 |
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Program Outcomes | ||||||||||||||
1) Has the knowledge and knowledge to follow the resources related to the profession and has the ability to communicate properly in oral and written form. | ||||||||||||||
2) Have knowledge about research methods of drugs and necessary resources related to the profession. | ||||||||||||||
3) Has knowledge about regulations and legislation related to pharmacy and drugs. | ||||||||||||||
4) Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field. | ||||||||||||||
5) Has enough awareness about individual and public health, environmental protection and occupational safety. | ||||||||||||||
6) Has the ability to use computer programs in the field of pharmacy. | ||||||||||||||
7) Uses a foreign language at least at the level of the European Language Portfolio A2 General and follows the information in the field. | ||||||||||||||
8) Has awareness of lifelong learning and it directs its education to a further education level or a profession in the same field. | ||||||||||||||
9) Performs expiration dates and inventory controls of the products; identify deficiencies. It is responsible for keeping the products in proper storage and storage. | ||||||||||||||
10) They act in accordance with quality management and processes. | ||||||||||||||
11) In the control of the pharmacist or the responsible manager, he has the ability to make necessary directions to patients and their relatives about drug use. | ||||||||||||||
12) Have the discipline necessary for team work, high communication skills, technical and application knowledge. | ||||||||||||||
13) It conducts a given task independently by using its basic knowledge. When it encounters an unpredictable situation, it takes responsibility and develops solutions. Collaborates with other fields related to the field. | ||||||||||||||
14) As a Pharmacy Technician, it follows the instructions related to pharmaceuticals, pharmaceuticals, medical products, medical products and dermocosmetics. |
No Effect | 1 Lowest | 2 Average | 3 Highest |
Program Outcomes | Level of Contribution | |
1) | Has the knowledge and knowledge to follow the resources related to the profession and has the ability to communicate properly in oral and written form. | |
2) | Have knowledge about research methods of drugs and necessary resources related to the profession. | |
3) | Has knowledge about regulations and legislation related to pharmacy and drugs. | |
4) | Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field. | |
5) | Has enough awareness about individual and public health, environmental protection and occupational safety. | |
6) | Has the ability to use computer programs in the field of pharmacy. | |
7) | Uses a foreign language at least at the level of the European Language Portfolio A2 General and follows the information in the field. | |
8) | Has awareness of lifelong learning and it directs its education to a further education level or a profession in the same field. | |
9) | Performs expiration dates and inventory controls of the products; identify deficiencies. It is responsible for keeping the products in proper storage and storage. | |
10) | They act in accordance with quality management and processes. | |
11) | In the control of the pharmacist or the responsible manager, he has the ability to make necessary directions to patients and their relatives about drug use. | |
12) | Have the discipline necessary for team work, high communication skills, technical and application knowledge. | |
13) | It conducts a given task independently by using its basic knowledge. When it encounters an unpredictable situation, it takes responsibility and develops solutions. Collaborates with other fields related to the field. | |
14) | As a Pharmacy Technician, it follows the instructions related to pharmaceuticals, pharmaceuticals, medical products, medical products and dermocosmetics. |
Semester Requirements | Number of Activities | Level of Contribution |
Quizzes | 3 | % 60 |
Final | 1 | % 40 |
total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 60 | |
PERCENTAGE OF FINAL WORK | % 40 | |
total | % 100 |
Activities | Number of Activities | Workload |
Course Hours | 14 | 56 |
Study Hours Out of Class | 2 | 2 |
Quizzes | 9 | 33 |
Final | 4 | 26 |
Total Workload | 117 |