Health Administration
Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code: UNI212
Course Name: Communication Skills for Healthcare Professionals
Semester: Spring
Course Credits:
ECTS
5
Language of instruction: Turkish
Course Condition:
Does the Course Require Work Experience?: No
Type of course: University Elective
Course Level:
Bachelor TR-NQF-HE:6. Master`s Degree QF-EHEA:First Cycle EQF-LLL:6. Master`s Degree
Mode of Delivery: E-Learning
Course Coordinator: Dr. Öğr. Üy. YASEMİN TORUN
Course Lecturer(s): Yasemin TORUN, PHD
Course Assistants:

Course Objective and Content

Course Objectives: In this course students will able to understand the process of communication and use it effectively, have the basic skills in oral and written communication, self-expression, communication skills, to increase the group and learn to take an active role in the health care team aims to develop effective communication and the ability to provide
Course Content: The concept of communication to the students who take this course the importance of communication in human relationships and the factors that affect communication, the main characteristics and requirements of daily human life, effective communication methods, the importance of Health Communication, group dynamics and communication in groups, therapeutic communication, the fundamentals of professional communication and professional communication skills, in special cases, to have information about how to communicate with individuals and groups.

Learning Outcomes

The students who have succeeded in this course;
1) It describes the communication process, its elements and how it works.
2) Learns verbal and non-verbal communication methods.
3) Defines the concepts of human, self-knowledge, communication, professional communication, conflict and anger.
4) Have basic skills to communicate effectively in daily and professional life
5) Applies assertive behavior, effective anger and conflict management strategies, and helpful communication skills in his/her social and professional life.
6) Develops labor skills that will ensure their employability
7) Learns to communicate for the benefit of the patient and applies relevant telepathic communication strategies

Course Flow Plan

Week Subject Related Preparation
1) Introduction & Lecture Presentation (Importance of communication, course content and expectations)
2) Communication Concept and Process
3) Communication components
4) Types of Health communication
5) Communication Models in Health Communication
6) The Role of Perceptions in Communication
7) Errors of Perception Made in Communication
8) Fundamentals of Professional Communication
9) Therapeutic Communication
10) Therapeutic Communication Strategies
11) Professional Communication Skills 1
12) Professional Communication Skills 2
13) In-Group Communication Skills
14) Communication in Special Cases
15) Finals Week
16) Finals Week
16) Finals Week

Sources

Course Notes / Textbooks: • İnci Çınarlı, Sağlık İletişimi ve Medya, Ankara: Nobel Yay. Dağ., 2008. - Aysel Aziz, İletişime Giriş, Hiberlin, 2016.
• Judith Lazar, İletişim Bilimi, çev. Cengiz Anık, Vadi Yayınları, Ankara
• Hasan Tutar, Kemal Yılmaz,Genel İletişim Kavram ve Modeller, Seçkin Yay. Ankara 2008
• Oskay, Ünsal. İletişimin ABC’si, İstanbul: İnkılâp Yayınevi, 2014

References: Michel Bourse ve Halime.Yücel, İletişim Bilimlerinin Serüveni, İstanbul: Ayrıntı Yay., 2012
• Marziye İlhan, Sağlık Çalışanlarının İletişimi, İstanbul: Beta Bas. Yay. Dağ., 2018Ders sunumları ve notları

Course - Program Learning Outcome Relationship

Course Learning Outcomes

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2

3

4

5

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7

Program Outcomes
1) They will have the theoretical and practical knowledge to comprehend, evaluate and direct the operation of the health systems and its subsystems.
2) They will have the knowledge of factors about society-individual health and its development.
3) They will apply the theoretical and practical knowledge of health management in related institutions and organizations.
4) They will analyze, evaluate the developments in health management by using scientfic methods and techniques and develop solutions.
5) They will follow the developments in the field by using a foreign language at least at the level of European Language Portfolio B1.
6) They will use health terminology and grammar according to the rules in spoken and written communication.
7) They will share their thoughts about health management and solution proposals with internal and external parties written and orally.
8) They will use information and communication technologies with computer software at least at the level of European Computer Driving License required by the field.
9) They will constantly develop professional knowledge and skill; know ways to access information and apply them.
10) They will show mangement philosophy and management functions in health management applications.
11) They will behave sensitve to health problems in the country and around the world with sociak responsibility and sustainability and they will evaluate solution suggestions to maximize social benefits.
12) They will act in accordance with legal regulations in the field of health management and with social, scientific and professional ethical principles.
13) They will show leadership characteristics in health management applications.
14) They will take responsibility individually and as a team member in health management applications.

Course - Learning Outcome Relationship

No Effect 1 Lowest 2 Average 3 Highest
       
Program Outcomes Level of Contribution
1) They will have the theoretical and practical knowledge to comprehend, evaluate and direct the operation of the health systems and its subsystems.
2) They will have the knowledge of factors about society-individual health and its development.
3) They will apply the theoretical and practical knowledge of health management in related institutions and organizations.
4) They will analyze, evaluate the developments in health management by using scientfic methods and techniques and develop solutions.
5) They will follow the developments in the field by using a foreign language at least at the level of European Language Portfolio B1.
6) They will use health terminology and grammar according to the rules in spoken and written communication.
7) They will share their thoughts about health management and solution proposals with internal and external parties written and orally.
8) They will use information and communication technologies with computer software at least at the level of European Computer Driving License required by the field.
9) They will constantly develop professional knowledge and skill; know ways to access information and apply them.
10) They will show mangement philosophy and management functions in health management applications.
11) They will behave sensitve to health problems in the country and around the world with sociak responsibility and sustainability and they will evaluate solution suggestions to maximize social benefits.
12) They will act in accordance with legal regulations in the field of health management and with social, scientific and professional ethical principles.
13) They will show leadership characteristics in health management applications.
14) They will take responsibility individually and as a team member in health management applications.

Assessment & Grading

Semester Requirements Number of Activities Level of Contribution
Quizzes 3 % 60
Final 1 % 40
total % 100
PERCENTAGE OF SEMESTER WORK % 60
PERCENTAGE OF FINAL WORK % 40
total % 100

Workload and ECTS Credit Calculation

Activities Number of Activities Workload
Course Hours 14 56
Study Hours Out of Class 2 2
Quizzes 9 33
Final 4 26
Total Workload 117