Automotive Technology Preview
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code:

OTM208

Course Name:

Service Equipment and Management

Semester:

Spring

Course Credits:

ECTS

Language of instruction:

Turkish

Course Condition:

Does the Course Require Work Experience?:

Type of course:

Compulsory Courses

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator:

Öğr. Gör. VEDAT KARAMAN

Course Lecturer(s):

Vedat KARAMAN

Course Assistants:

Course Objective and Content

Course Objectives:	To be able to comprehend the importance of determining the physical structures and operating methods of service operations in terms of service efficiency.
Course Content:	Principles of quality in the service, Analyzing the authorized service departments and their operation, Capacity and service plans in after-sales services, Customer relations in after-sales services, Definition of the showroom, the importance of recognizing the duties and authorities of the salesperson. Learning the operation of mechanical workshop, after-sales services.

Learning Outcomes

The students who have succeeded in this course;
1) Knows the parts of the services.
2) Knows the competencies and job descriptions of the employees.
3) Have command of service business and organization.
4) Recognizes the equipment in the mechanical, hood, warranty, spare parts and electrical departments of the services.

Course Flow Plan

Week	Subject	Related Preparation
1)	Introduction-The Place of Authorized Services in the Automotive Sector
2)	Service Quality Principles
3)	Analyzing authorized service departments and their operation
4)	Capacity and service plans in after-sales services
5)	Customer relations in after sales services
6)	Showroom definition, importance, duties and authorities of the sales manager
7)	Competence and job descriptions of the personnel working in the authorized service
8)	Midterm Exam
9)	Definition and importance of mechanical workshop, recognizing and using mechanical workshop equipment
10)	Definition and importance of vehicle acceptance department, opening and closing work orders
11)	Workflow process control
12)	Damage assessment and accident report
13)	The operation, stocking and sales approach of spare parts departments in after-sales services
14)	Storage and stock control in spare parts, recognizing and learning computer programs used in spare parts
15)	Final Exam

Sources

Course Notes / Textbooks:	Servis İşletmeciliği ve Donanımları - Ali Güneş
References:	Servis İşletmeciliği ve Donanımları - Ali Güneş

Course - Program Learning Outcome Relationship

Course Learning Outcomes	1	2	3	4
Program Outcomes
1) To be one of the Automotive Technicians who have the qualifications needed by the developing and constantly changing automotive industry and other sectors related to automotive industry organizations.
2) New technology recognizes the materials of engine and system elements, finds faults, and uses diagnostic test devices.
3) Has the ability to use basic computer software and hardware and report preparation techniques required by the field.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Average	3 Highest

	Program Outcomes	Level of Contribution
1)	To be one of the Automotive Technicians who have the qualifications needed by the developing and constantly changing automotive industry and other sectors related to automotive industry organizations.	3
2)	New technology recognizes the materials of engine and system elements, finds faults, and uses diagnostic test devices.
3)	Has the ability to use basic computer software and hardware and report preparation techniques required by the field.

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Preparation for the Activity	Spent for the Activity Itself	Completing the Activity Requirements	Workload
Course Hours	42	1			42
Laboratory	28	2			56
Midterms	1	22			22
Final	1	30			30
Total Workload					150