Automotive Technology | |||||
Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 |
Course Code: | OTM208 | ||||
Course Name: | Service Equipment and Management | ||||
Semester: | Spring | ||||
Course Credits: |
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Language of instruction: | Turkish | ||||
Course Condition: | |||||
Does the Course Require Work Experience?: | No | ||||
Type of course: | Compulsory Courses | ||||
Course Level: |
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Mode of Delivery: | Face to face | ||||
Course Coordinator: | Öğr. Gör. VEDAT KARAMAN | ||||
Course Lecturer(s): | Vedat KARAMAN | ||||
Course Assistants: |
Course Objectives: | To be able to comprehend the importance of determining the physical structures and operating methods of service operations in terms of service efficiency. |
Course Content: | Principles of quality in the service, Analyzing the authorized service departments and their operation, Capacity and service plans in after-sales services, Customer relations in after-sales services, Definition of the showroom, the importance of recognizing the duties and authorities of the salesperson. Learning the operation of mechanical workshop, after-sales services. |
The students who have succeeded in this course;
1) Knows the parts of the services. 2) Knows the competencies and job descriptions of the employees. 3) Have command of service business and organization. 4) Recognizes the equipment in the mechanical, hood, warranty, spare parts and electrical departments of the services. |
Week | Subject | Related Preparation |
1) | Introduction-The Place of Authorized Services in the Automotive Sector | |
2) | Service Quality Principles | |
3) | Analyzing authorized service departments and their operation | |
4) | Capacity and service plans in after-sales services | |
5) | Customer relations in after sales services | |
6) | Showroom definition, importance, duties and authorities of the sales manager | |
7) | Competence and job descriptions of the personnel working in the authorized service | |
8) | Midterm Exam | |
9) | Definition and importance of mechanical workshop, recognizing and using mechanical workshop equipment | |
10) | Definition and importance of vehicle acceptance department, opening and closing work orders | |
11) | Workflow process control | |
12) | Damage assessment and accident report | |
13) | The operation, stocking and sales approach of spare parts departments in after-sales services | |
14) | Storage and stock control in spare parts, recognizing and learning computer programs used in spare parts | |
15) | Final Exam |
Course Notes / Textbooks: | Servis İşletmeciliği ve Donanımları - Ali Güneş |
References: | Servis İşletmeciliği ve Donanımları - Ali Güneş |
Course Learning Outcomes | 1 |
2 |
3 |
4 |
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Program Outcomes | ||||
1) To be one of the Automotive Technicians who have the qualifications needed by the developing and constantly changing automotive industry and other sectors related to automotive industry organizations. | ||||
2) New technology recognizes the materials of engine and system elements, finds faults, and uses diagnostic test devices. | ||||
3) Has the ability to use basic computer software and hardware and report preparation techniques required by the field. |
No Effect | 1 Lowest | 2 Average | 3 Highest |
Program Outcomes | Level of Contribution | |
1) | To be one of the Automotive Technicians who have the qualifications needed by the developing and constantly changing automotive industry and other sectors related to automotive industry organizations. | 3 |
2) | New technology recognizes the materials of engine and system elements, finds faults, and uses diagnostic test devices. | |
3) | Has the ability to use basic computer software and hardware and report preparation techniques required by the field. |
Semester Requirements | Number of Activities | Level of Contribution |
Midterms | 1 | % 40 |
Final | 1 | % 60 |
total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 40 | |
PERCENTAGE OF FINAL WORK | % 60 | |
total | % 100 |
Activities | Number of Activities | Preparation for the Activity | Spent for the Activity Itself | Completing the Activity Requirements | Workload | ||
Course Hours | 42 | 1 | 42 | ||||
Laboratory | 28 | 2 | 56 | ||||
Midterms | 1 | 22 | 22 | ||||
Final | 1 | 30 | 30 | ||||
Total Workload | 150 |