| Physiotherapy | |||||
| Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 | ||
| Course Code: | SHM026 | ||||
| Course Name: | Quality and Accreditation in Health | ||||
| Semester: | Spring | ||||
| Course Credits: |
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| Language of instruction: | Turkish | ||||
| Course Condition: | |||||
| Does the Course Require Work Experience?: | No | ||||
| Type of course: | Departmental Elective | ||||
| Course Level: |
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| Mode of Delivery: | E-Learning | ||||
| Course Coordinator: | Öğr. Gör. DİLEK KOLCA | ||||
| Course Lecturer(s): |
Öğr. Gör. DİLEK KOLCA |
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| Course Assistants: |
| Course Objectives: | In the Quality and Accreditation in Health course, it is aimed to teach the concept of quality first and then to provide responsibility for quality and accreditation in health institutions. |
| Course Content: | Introduction to quality management, historical development of quality management in the world and in Turkey, basic concepts of quality management, quality control and quality assurance concepts, total quality management and its elements, accreditation calibration concepts, evaluation of service quality (SERVQUAL), EFQM, JCI – ISO, in health quality standards (SKS Version 5), examples of quality management practices in health services. |
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The students who have succeeded in this course;
1) Understands the concept of quality 2) Understand the Concept of Quality in Health Services 3) Knows the importance of customer satisfaction in healthcare institutions 4) Learn how to measure quality in health services 5) Knows the importance of teamwork in quality improvement 6) Learn the tools used in quality improvement 7) Understands the importance of patient safety |
| Week | Subject | Related Preparation |
| 1) | Introduction to the Course, Aim of the Course and Learning Objectives | |
| 2) | Quality Concept | |
| 3) | The Concept of Quality in Health Services | |
| 4) | Customer Satisfaction in Health Institutions | |
| 5) | Measuring Customer Satisfaction in Health Institutions | |
| 5) | Measuring Customer Satisfaction in Health Institutions | |
| 6) | Measuring Quality in Health Services | |
| 7) | Teamwork in Quality Improvement | |
| 8) | Midterm | |
| 9) | Continuous improvement | |
| 10) | Tools Used in Quality Improvement | |
| 11) | Standard, Accreditation and Standardization Concepts | |
| 12) | Certification in the Health Sector | |
| 13) | Quality Awards in the Health Sector | |
| 14) | Patient Safety in the Health Sector | |
| 15) | Final |
| Course Notes / Textbooks: | Marşap, A. (2014). Sağlık İşletmelerinde Kalite, İstanbul: Seçkin Yayıncılık. Söyük, S. ve Yenidikici, Ü. A. (2019). Sağlık İşletmelerinde Kalite Yönetimi, İstanbul: İstanbul Üniversitesi Açık ve Uzaktan Eğitim Fakültesi. |
| References: | Kaya, S., Tengilimoğlu, D., Işık, O., Akbolat, M. ve Yılmaz, A. (2013). Sağlik Kurumlarinda Kalite Yönetimi, Eskişehir: Anadolu Üniversitesi Açıköğretim Yayını. Oksay, A. (2016). Sağlik Hizmetlerinde Kalite Tam Olarak Ne Demek, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Dergisi, 8(14), 181-192. https://kalite.saglik.gov.tr/ |
| Course Learning Outcomes | 1 |
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| Program Outcomes | |||||||||||||||
| 1) Has the ability to use information technologies and devices that require special expertise effectively. | |||||||||||||||
| 2) Combining the basic principles of science with technology, he/she has the ability to apply effectively in the field of physical therapy and rehabilitation. | |||||||||||||||
| 3) Has knowledge about treatment methods for muscle and skeletal systems. | |||||||||||||||
| 4) Has the ability to use information technologies and devices that require special expertise effectively. | |||||||||||||||
| 5) Be able to follow the innovations, changes and developments in science and technology and analyze them with an integrated approach. | |||||||||||||||
| 6) He/she has the knowledge of the techniques and methods necessary to apply physical therapy, and the knowledge of ethical principles and rules. | |||||||||||||||
| 7) Follows the knowledge in the field by using a foreign language at least at the A2 General Level of the European Language Portfolio. | |||||||||||||||
| 8) He/she uses information and communication technologies together with computer software at the minimum level of European Computer Use License required by his/her field. | |||||||||||||||
| 9) It has a lifelong learning awareness and directs its learning to an advanced education level in the same field or a profession at the same level. | |||||||||||||||
| 10) It contributes to projects and activities for the social environment in which it lives, with a sense of social responsibility. He/she sets an example for the society with her/his appearance, manners, attitudes and behaviors. | |||||||||||||||
| 11) Has sufficient awareness of individual and public health, environmental protection and occupational safety. | |||||||||||||||
| 12) He/she has the experience of working with other fields that may be related to her/his field. | |||||||||||||||
| 13) Has sufficient awareness of occupational health and safety issues. | |||||||||||||||
| 14) In case of encountering an unforeseen situation in matters related to her/his field, he/she takes responsibility and develops solutions. | |||||||||||||||
| 15) He/she carries out a given task independently by using his/her basic knowledge about physiotherapy. | |||||||||||||||
| No Effect | 1 Lowest | 2 Average | 3 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | Has the ability to use information technologies and devices that require special expertise effectively. | |
| 2) | Combining the basic principles of science with technology, he/she has the ability to apply effectively in the field of physical therapy and rehabilitation. | |
| 3) | Has knowledge about treatment methods for muscle and skeletal systems. | |
| 4) | Has the ability to use information technologies and devices that require special expertise effectively. | |
| 5) | Be able to follow the innovations, changes and developments in science and technology and analyze them with an integrated approach. | |
| 6) | He/she has the knowledge of the techniques and methods necessary to apply physical therapy, and the knowledge of ethical principles and rules. | |
| 7) | Follows the knowledge in the field by using a foreign language at least at the A2 General Level of the European Language Portfolio. | |
| 8) | He/she uses information and communication technologies together with computer software at the minimum level of European Computer Use License required by his/her field. | |
| 9) | It has a lifelong learning awareness and directs its learning to an advanced education level in the same field or a profession at the same level. | |
| 10) | It contributes to projects and activities for the social environment in which it lives, with a sense of social responsibility. He/she sets an example for the society with her/his appearance, manners, attitudes and behaviors. | |
| 11) | Has sufficient awareness of individual and public health, environmental protection and occupational safety. | |
| 12) | He/she has the experience of working with other fields that may be related to her/his field. | |
| 13) | Has sufficient awareness of occupational health and safety issues. | |
| 14) | In case of encountering an unforeseen situation in matters related to her/his field, he/she takes responsibility and develops solutions. | |
| 15) | He/she carries out a given task independently by using his/her basic knowledge about physiotherapy. |
| Semester Requirements | Number of Activities | Level of Contribution |
| Attendance | 1 | % 10 |
| Midterms | 1 | % 40 |
| Final | 1 | % 50 |
| total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 50 | |
| PERCENTAGE OF FINAL WORK | % 50 | |
| total | % 100 | |
| Activities | Number of Activities | Preparation for the Activity | Spent for the Activity Itself | Completing the Activity Requirements | Workload | ||
| Course Hours | 2 | 0 | 0 | ||||
| Midterms | 1 | 0 | 0 | ||||
| Final | 1 | 0 | 0 | ||||
| Total Workload | 0 | ||||||