Pharmacy Services Preview
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code:

SHM026

Course Name:

Quality and Accreditation in Health

Semester:

Spring

Course Credits:

ECTS

Language of instruction:

Turkish

Course Condition:

Does the Course Require Work Experience?:

Type of course:

Departmental Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

E-Learning

Course Coordinator:

Öğr. Gör. DİLEK KOLCA

Course Lecturer(s):

Öğr. Gör. DİLEK KOLCA

Course Assistants:

Course Objective and Content

Course Objectives:

In the Quality and Accreditation in Health course, it is aimed to teach the concept of quality first and then to provide responsibility for quality and accreditation in health institutions.

Course Content:

Introduction to quality management, historical development of quality management in the world and in Turkey, basic concepts of quality management, quality control and quality assurance concepts, total quality management and its elements, accreditation calibration concepts, evaluation of service quality (SERVQUAL), EFQM, JCI – ISO, in health quality standards (SKS Version 5), examples of quality management practices in health services.

Learning Outcomes

The students who have succeeded in this course;
1) Understands the concept of quality
2) Understand the Concept of Quality in Health Services
3) Knows the importance of customer satisfaction in healthcare institutions
4) Learn how to measure quality in health services
5) Knows the importance of teamwork in quality improvement
6) Learn the tools used in quality improvement
7) Understands the importance of patient safety

Course Flow Plan

Week	Subject	Related Preparation
1)	Introduction to the Course, Aim of the Course and Learning Objectives
2)	Quality Concept
3)	The Concept of Quality in Health Services
4)	Customer Satisfaction in Health Institutions
5)	Measuring Customer Satisfaction in Health Institutions
5)	Measuring Customer Satisfaction in Health Institutions
6)	Measuring Quality in Health Services
7)	Teamwork in Quality Improvement
8)	Midterm
9)	Continuous improvement
10)	Tools Used in Quality Improvement
11)	Standard, Accreditation and Standardization Concepts
12)	Certification in the Health Sector
13)	Quality Awards in the Health Sector
14)	Patient Safety in the Health Sector
15)	Final

Sources

Course Notes / Textbooks:	Marşap, A. (2014). Sağlık İşletmelerinde Kalite, İstanbul: Seçkin Yayıncılık. Söyük, S. ve Yenidikici, Ü. A. (2019). Sağlık İşletmelerinde Kalite Yönetimi, İstanbul: İstanbul Üniversitesi Açık ve Uzaktan Eğitim Fakültesi.
References:	Kaya, S., Tengilimoğlu, D., Işık, O., Akbolat, M. ve Yılmaz, A. (2013). Sağlik Kurumlarinda Kalite Yönetimi, Eskişehir: Anadolu Üniversitesi Açıköğretim Yayını. Oksay, A. (2016). Sağlik Hizmetlerinde Kalite Tam Olarak Ne Demek, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Dergisi, 8(14), 181-192. https://kalite.saglik.gov.tr/

Course - Program Learning Outcome Relationship

Course Learning Outcomes	1	2	3	4	5	6	7
Program Outcomes
1) Has the knowledge and knowledge to follow the resources related to the profession and has the ability to communicate properly in oral and written form.
2) Have knowledge about research methods of drugs and necessary resources related to the profession.
3) Has knowledge about regulations and legislation related to pharmacy and drugs.
4) Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field.
5) Has enough awareness about individual and public health, environmental protection and occupational safety.
6) Has the ability to use computer programs in the field of pharmacy.
7) Uses a foreign language at least at the level of the European Language Portfolio A2 General and follows the information in the field.
8) Has awareness of lifelong learning and it directs its education to a further education level or a profession in the same field.
9) Performs expiration dates and inventory controls of the products; identify deficiencies. It is responsible for keeping the products in proper storage and storage.
10) They act in accordance with quality management and processes.
11) In the control of the pharmacist or the responsible manager, he has the ability to make necessary directions to patients and their relatives about drug use.
12) Have the discipline necessary for team work, high communication skills, technical and application knowledge.
13) It conducts a given task independently by using its basic knowledge. When it encounters an unpredictable situation, it takes responsibility and develops solutions. Collaborates with other fields related to the field.
14) As a Pharmacy Technician, it follows the instructions related to pharmaceuticals, pharmaceuticals, medical products, medical products and dermocosmetics.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Average	3 Highest

	Program Outcomes	Level of Contribution
1)	Has the knowledge and knowledge to follow the resources related to the profession and has the ability to communicate properly in oral and written form.
2)	Have knowledge about research methods of drugs and necessary resources related to the profession.
3)	Has knowledge about regulations and legislation related to pharmacy and drugs.
4)	Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field.
5)	Has enough awareness about individual and public health, environmental protection and occupational safety.
6)	Has the ability to use computer programs in the field of pharmacy.
7)	Uses a foreign language at least at the level of the European Language Portfolio A2 General and follows the information in the field.
8)	Has awareness of lifelong learning and it directs its education to a further education level or a profession in the same field.
9)	Performs expiration dates and inventory controls of the products; identify deficiencies. It is responsible for keeping the products in proper storage and storage.
10)	They act in accordance with quality management and processes.
11)	In the control of the pharmacist or the responsible manager, he has the ability to make necessary directions to patients and their relatives about drug use.
12)	Have the discipline necessary for team work, high communication skills, technical and application knowledge.
13)	It conducts a given task independently by using its basic knowledge. When it encounters an unpredictable situation, it takes responsibility and develops solutions. Collaborates with other fields related to the field.
14)	As a Pharmacy Technician, it follows the instructions related to pharmaceuticals, pharmaceuticals, medical products, medical products and dermocosmetics.

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Attendance	1	% 10
Midterms	1	% 40
Final	1	% 50
total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Preparation for the Activity	Spent for the Activity Itself	Completing the Activity Requirements	Workload
Course Hours	2	0			0
Midterms	1	0			0
Final	1	0			0
Total Workload					0