Dialysis Preview
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code:

SHM026

Course Name:

Quality and Accreditation in Health

Semester:

Fall

Course Credits:

ECTS

Language of instruction:

Turkish

Course Condition:

Does the Course Require Work Experience?:

Type of course:

Departmental Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

E-Learning

Course Coordinator:

Öğr. Gör. DİLEK KOLCA

Course Lecturer(s):

Öğr. Gör. DİLEK KOLCA

Course Assistants:

Course Objective and Content

Course Objectives:

In the Quality and Accreditation in Health course, it is aimed to teach the concept of quality first and then to provide responsibility for quality and accreditation in health institutions.

Course Content:

Introduction to quality management, historical development of quality management in the world and in Turkey, basic concepts of quality management, quality control and quality assurance concepts, total quality management and its elements, accreditation calibration concepts, evaluation of service quality (SERVQUAL), EFQM, JCI – ISO, in health quality standards (SKS Version 5), examples of quality management practices in health services.

Learning Outcomes

The students who have succeeded in this course;
1) Understands the concept of quality
2) Understand the Concept of Quality in Health Services
3) Knows the importance of customer satisfaction in healthcare institutions
4) Learn how to measure quality in health services
5) Knows the importance of teamwork in quality improvement
6) Learn the tools used in quality improvement
7) Understands the importance of patient safety

Course Flow Plan

Week	Subject	Related Preparation
1)	Introduction to the Course, Aim of the Course and Learning Objectives
2)	Quality Concept
3)	The Concept of Quality in Health Services
4)	Customer Satisfaction in Health Institutions
5)	Measuring Customer Satisfaction in Health Institutions
5)	Measuring Customer Satisfaction in Health Institutions
6)	Measuring Quality in Health Services
7)	Teamwork in Quality Improvement
8)	Midterm
9)	Continuous improvement
10)	Tools Used in Quality Improvement
11)	Standard, Accreditation and Standardization Concepts
12)	Certification in the Health Sector
13)	Quality Awards in the Health Sector
14)	Patient Safety in the Health Sector
15)	Final

Sources

Course Notes / Textbooks:	Marşap, A. (2014). Sağlık İşletmelerinde Kalite, İstanbul: Seçkin Yayıncılık. Söyük, S. ve Yenidikici, Ü. A. (2019). Sağlık İşletmelerinde Kalite Yönetimi, İstanbul: İstanbul Üniversitesi Açık ve Uzaktan Eğitim Fakültesi.
References:	Kaya, S., Tengilimoğlu, D., Işık, O., Akbolat, M. ve Yılmaz, A. (2013). Sağlik Kurumlarinda Kalite Yönetimi, Eskişehir: Anadolu Üniversitesi Açıköğretim Yayını. Oksay, A. (2016). Sağlik Hizmetlerinde Kalite Tam Olarak Ne Demek, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Dergisi, 8(14), 181-192. https://kalite.saglik.gov.tr/

Course - Program Learning Outcome Relationship

Course Learning Outcomes	1	2	3	4	5	6	7
Program Outcomes
1) Knows the competencies and responsibilities of the profession, has the theoretical and practical knowledge about the basic physical principles of dialysis.
2) General aspects of nephrology have knowledge about renal failure, renal diseases, fluid electrolyte problems and develops solutions when faced with an unpredictable situation.
3) Hemodiafiltration uses peritoneal dialysis and hemodialysis device.
4) Can follow the patient from end to end in hemodialysis.
5) To be aware of social, scientific, cultural and professional ethical values and use them in working environment.
6) Have information about dialysis treatment methods and types. He constantly trains himself by following the technological and scientific developments in dialysis.
7) It has the awareness of lifelong learning and directs its education to an advanced level of education in the same field or to a profession at the same level.
8) It is prone to teamwork and has the ability to communicate effectively with other members of the health team.
9) It follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level.
10) Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field.
11) Acts in accordance with laws, regulations, legislation and professional ethics rules related to its duties, rights and responsibilities as individuals.
12) They act in accordance with quality management and processes and participate in these processes. Has sufficient knowledge about occupational safety.
13) He is sensitive to the health problems of dialysis patients and works with a consciousness towards improving health.
14) Has enough awareness about individual and public health, environmental protection and occupational safety.
15) Its appearance, attitude, attitude and behavior make it an example for society.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Average	3 Highest

	Program Outcomes	Level of Contribution
1)	Knows the competencies and responsibilities of the profession, has the theoretical and practical knowledge about the basic physical principles of dialysis.
2)	General aspects of nephrology have knowledge about renal failure, renal diseases, fluid electrolyte problems and develops solutions when faced with an unpredictable situation.
3)	Hemodiafiltration uses peritoneal dialysis and hemodialysis device.
4)	Can follow the patient from end to end in hemodialysis.
5)	To be aware of social, scientific, cultural and professional ethical values and use them in working environment.
6)	Have information about dialysis treatment methods and types. He constantly trains himself by following the technological and scientific developments in dialysis.
7)	It has the awareness of lifelong learning and directs its education to an advanced level of education in the same field or to a profession at the same level.
8)	It is prone to teamwork and has the ability to communicate effectively with other members of the health team.
9)	It follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level.
10)	Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field.
11)	Acts in accordance with laws, regulations, legislation and professional ethics rules related to its duties, rights and responsibilities as individuals.
12)	They act in accordance with quality management and processes and participate in these processes. Has sufficient knowledge about occupational safety.
13)	He is sensitive to the health problems of dialysis patients and works with a consciousness towards improving health.
14)	Has enough awareness about individual and public health, environmental protection and occupational safety.
15)	Its appearance, attitude, attitude and behavior make it an example for society.

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Attendance	1	% 10
Midterms	1	% 40
Final	1	% 50
total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Preparation for the Activity	Spent for the Activity Itself	Completing the Activity Requirements	Workload
Course Hours	2	0			0
Midterms	1	0			0
Final	1	0			0
Total Workload					0