| Child Development | |||||
| Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 | ||
| Course Code: | SHM026 | ||||
| Course Name: | Quality and Accreditation in Health | ||||
| Semester: | Fall | ||||
| Course Credits: |
|
||||
| Language of instruction: | Turkish | ||||
| Course Condition: | |||||
| Does the Course Require Work Experience?: | No | ||||
| Type of course: | Departmental Elective | ||||
| Course Level: |
|
||||
| Mode of Delivery: | E-Learning | ||||
| Course Coordinator: | Öğr. Gör. DİLEK KOLCA | ||||
| Course Lecturer(s): |
Öğr. Gör. DİLEK KOLCA |
||||
| Course Assistants: |
| Course Objectives: | In the Quality and Accreditation in Health course, it is aimed to teach the concept of quality first and then to provide responsibility for quality and accreditation in health institutions. |
| Course Content: | Introduction to quality management, historical development of quality management in the world and in Turkey, basic concepts of quality management, quality control and quality assurance concepts, total quality management and its elements, accreditation calibration concepts, evaluation of service quality (SERVQUAL), EFQM, JCI – ISO, in health quality standards (SKS Version 5), examples of quality management practices in health services. |
|
The students who have succeeded in this course;
1) Understands the concept of quality 2) Understand the Concept of Quality in Health Services 3) Knows the importance of customer satisfaction in healthcare institutions 4) Learn how to measure quality in health services 5) Knows the importance of teamwork in quality improvement 6) Learn the tools used in quality improvement 7) Understands the importance of patient safety |
| Week | Subject | Related Preparation |
| 1) | Introduction to the Course, Aim of the Course and Learning Objectives | |
| 2) | Quality Concept | |
| 3) | The Concept of Quality in Health Services | |
| 4) | Customer Satisfaction in Health Institutions | |
| 5) | Measuring Customer Satisfaction in Health Institutions | |
| 5) | Measuring Customer Satisfaction in Health Institutions | |
| 6) | Measuring Quality in Health Services | |
| 7) | Teamwork in Quality Improvement | |
| 8) | Midterm | |
| 9) | Continuous improvement | |
| 10) | Tools Used in Quality Improvement | |
| 11) | Standard, Accreditation and Standardization Concepts | |
| 12) | Certification in the Health Sector | |
| 13) | Quality Awards in the Health Sector | |
| 14) | Patient Safety in the Health Sector | |
| 15) | Final |
| Course Notes / Textbooks: | Marşap, A. (2014). Sağlık İşletmelerinde Kalite, İstanbul: Seçkin Yayıncılık. Söyük, S. ve Yenidikici, Ü. A. (2019). Sağlık İşletmelerinde Kalite Yönetimi, İstanbul: İstanbul Üniversitesi Açık ve Uzaktan Eğitim Fakültesi. |
| References: | Kaya, S., Tengilimoğlu, D., Işık, O., Akbolat, M. ve Yılmaz, A. (2013). Sağlik Kurumlarinda Kalite Yönetimi, Eskişehir: Anadolu Üniversitesi Açıköğretim Yayını. Oksay, A. (2016). Sağlik Hizmetlerinde Kalite Tam Olarak Ne Demek, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Dergisi, 8(14), 181-192. https://kalite.saglik.gov.tr/ |
| Course Learning Outcomes | 1 |
2 |
3 |
4 |
5 |
6 |
7 |
||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Program Outcomes | |||||||||||||||
| 1) Prepares, implements and evaluates educational programs, appropriate learning environments, materials taking into account the developmental characteristics and individual differences of children. | |||||||||||||||
| 2) Develops original products, projects and activities related to child development, manages these studies, evaluates and evaluates the process. | |||||||||||||||
| 3) Follow science and technology and have critical thinking skills. | |||||||||||||||
| 4) Uses effective teaching and communication methods which may be necessary in the guidance and counseling activities for families and develops solutions when they encounter an unpredictable situation. | |||||||||||||||
| 5) It follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level. | |||||||||||||||
| 6) Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field. | |||||||||||||||
| 7) Has knowledge about ethical principles and rules in the field. | |||||||||||||||
| 8) It shares the knowledge gained in the field of Child Development with the people working in the field and with the social responsibility consciousness. | |||||||||||||||
| 9) It has the awareness of lifelong learning and directs its education to an advanced level of education in the same field or to a profession at the same level. | |||||||||||||||
| 10) Knows democracy, human rights, children's rights, social, scientific and professional ethical values, relevant legislation and acts accordingly. | |||||||||||||||
| 11) The researcher is open to changes, creative, problem-solving skills and the ability to share solutions. | |||||||||||||||
| 12) Knows the applications of different characteristics of children to society. It has the ability to produce different solutions to the problem situation for children and enables the employees to take responsibility for the solutions. | |||||||||||||||
| 13) Understands the place and importance of the game in pre-school education, the child knows how to use the game as a means of rehabilitation and self-expression. | |||||||||||||||
| 14) Selects and uses the modern techniques and tools required for pre-school education. Communicates with other areas that may be associated with the field. | |||||||||||||||
| 15) The individual has sufficient consciousness about environmental protection and occupational safety and behaves according to these processes. Its appearance, attitude, attitude and behavior make it an example for society. | |||||||||||||||
| No Effect | 1 Lowest | 2 Average | 3 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | Prepares, implements and evaluates educational programs, appropriate learning environments, materials taking into account the developmental characteristics and individual differences of children. | |
| 2) | Develops original products, projects and activities related to child development, manages these studies, evaluates and evaluates the process. | |
| 3) | Follow science and technology and have critical thinking skills. | |
| 4) | Uses effective teaching and communication methods which may be necessary in the guidance and counseling activities for families and develops solutions when they encounter an unpredictable situation. | |
| 5) | It follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level. | |
| 6) | Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field. | |
| 7) | Has knowledge about ethical principles and rules in the field. | |
| 8) | It shares the knowledge gained in the field of Child Development with the people working in the field and with the social responsibility consciousness. | |
| 9) | It has the awareness of lifelong learning and directs its education to an advanced level of education in the same field or to a profession at the same level. | |
| 10) | Knows democracy, human rights, children's rights, social, scientific and professional ethical values, relevant legislation and acts accordingly. | |
| 11) | The researcher is open to changes, creative, problem-solving skills and the ability to share solutions. | |
| 12) | Knows the applications of different characteristics of children to society. It has the ability to produce different solutions to the problem situation for children and enables the employees to take responsibility for the solutions. | |
| 13) | Understands the place and importance of the game in pre-school education, the child knows how to use the game as a means of rehabilitation and self-expression. | |
| 14) | Selects and uses the modern techniques and tools required for pre-school education. Communicates with other areas that may be associated with the field. | |
| 15) | The individual has sufficient consciousness about environmental protection and occupational safety and behaves according to these processes. Its appearance, attitude, attitude and behavior make it an example for society. |
| Semester Requirements | Number of Activities | Level of Contribution |
| Attendance | 1 | % 10 |
| Midterms | 1 | % 40 |
| Final | 1 | % 50 |
| total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 50 | |
| PERCENTAGE OF FINAL WORK | % 50 | |
| total | % 100 | |
| Activities | Number of Activities | Preparation for the Activity | Spent for the Activity Itself | Completing the Activity Requirements | Workload | ||
| Course Hours | 2 | 0 | 0 | ||||
| Midterms | 1 | 0 | 0 | ||||
| Final | 1 | 0 | 0 | ||||
| Total Workload | 0 | ||||||