Oral and Dental Health
Associate TR-NQF-HE: Level 5 QF-EHEA: Short Cycle EQF-LLL: Level 5

Course Introduction and Application Information

Course Code: SHM026
Course Name: Quality and Accreditation in Health
Semester: Fall
Course Credits:
ECTS
2
Language of instruction: Turkish
Course Condition:
Does the Course Require Work Experience?: No
Type of course: Departmental Elective
Course Level:
Associate TR-NQF-HE:5. Master`s Degree QF-EHEA:Short Cycle EQF-LLL:5. Master`s Degree
Mode of Delivery: E-Learning
Course Coordinator: Öğr. Gör. DİLEK KOLCA
Course Lecturer(s): Öğr. Gör. DİLEK KOLCA
Course Assistants:

Course Objective and Content

Course Objectives: In the Quality and Accreditation in Health course, it is aimed to teach the concept of quality first and then to provide responsibility for quality and accreditation in health institutions.
Course Content: Introduction to quality management, historical development of quality management in the world and in Turkey, basic concepts of quality management, quality control and quality assurance concepts, total quality management and its elements, accreditation calibration concepts, evaluation of service quality (SERVQUAL), EFQM, JCI – ISO, in health quality standards (SKS Version 5), examples of quality management practices in health services.

Learning Outcomes

The students who have succeeded in this course;
1) Understands the concept of quality
2) Understand the Concept of Quality in Health Services
3) Knows the importance of customer satisfaction in healthcare institutions
4) Learn how to measure quality in health services
5) Knows the importance of teamwork in quality improvement
6) Learn the tools used in quality improvement
7) Understands the importance of patient safety

Course Flow Plan

Week Subject Related Preparation
1) Introduction to the Course, Aim of the Course and Learning Objectives
2) Quality Concept
3) The Concept of Quality in Health Services
4) Customer Satisfaction in Health Institutions
5) Measuring Customer Satisfaction in Health Institutions
5) Measuring Customer Satisfaction in Health Institutions
6) Measuring Quality in Health Services
7) Teamwork in Quality Improvement
8) Midterm
9) Continuous improvement
10) Tools Used in Quality Improvement
11) Standard, Accreditation and Standardization Concepts
12) Certification in the Health Sector
13) Quality Awards in the Health Sector
14) Patient Safety in the Health Sector
15) Final

Sources

Course Notes / Textbooks: Marşap, A. (2014). Sağlık İşletmelerinde Kalite, İstanbul: Seçkin Yayıncılık.
Söyük, S. ve Yenidikici, Ü. A. (2019). Sağlık İşletmelerinde Kalite Yönetimi, İstanbul: İstanbul Üniversitesi Açık ve Uzaktan Eğitim Fakültesi.
References: Kaya, S., Tengilimoğlu, D., Işık, O., Akbolat, M. ve Yılmaz, A. (2013). Sağlik Kurumlarinda Kalite Yönetimi, Eskişehir: Anadolu Üniversitesi Açıköğretim Yayını.
Oksay, A. (2016). Sağlik Hizmetlerinde Kalite Tam Olarak Ne Demek, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Dergisi, 8(14), 181-192.
https://kalite.saglik.gov.tr/

Course - Program Learning Outcome Relationship

Course Learning Outcomes

1

2

3

4

5

6

7
Program Outcomes
1) He/ She has a basic level of theoretical and practical knowledge about oral and dental health.
2) He/ She knows and applies the ethical principles and rules in the field.
3) He/ She participate in sterilization and disinfection studies.
4) He/ She carries out the assigned task independently by using its basic knowledge about oral and dental health field and when it encounters an unpredictable situation, he/she takes responsibility and develops solutions.
5) He/ She has the awareness of lifelong learning and directs his/her education to an advanced level of education in the same field or to a profession at the same level.
6) He/ She evaluates the basic knowledge and skills acquired in the field of Oral and Dental Health with a critical approach; determine learning needs and direct their learning.
7) He/ She is sensitive to the events on the agenda of the community and the world about Oral and Dental Health and follows the developments, informs the related persons and institutions by using the basic knowledge and skills in these subjects.
8) He/ She communicates effectively,
9) He/ She follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level.
10) He/ She use computer software and information and communication technologies at the basic level of European Computer Driving License required by the field.
11) He/ She contributes to social, scientific, cultural and ethical values ​​in the stages of collecting, interpreting, applying and announcing the data related to Oral and Dental Health field.
12) He/ She behaves and participates in the quality management and processes.
13) He/ She has enough awareness about individual and public health, environmental protection and occupational safety.
14) He/ She develops himself/ herself by following the developments in science and technology related to his field with the awareness of the necessity of lifelong learning.
15) His/ Her appearance, attitude, attitude and behavior make it an example for society.
16) Has basic theoretical and applied knowledge about Oral and Dental Health. Knows the ethical principles and rules of oral and dental health.

Course - Learning Outcome Relationship

No Effect 1 Lowest 2 Average 3 Highest
       
Program Outcomes Level of Contribution
1) He/ She has a basic level of theoretical and practical knowledge about oral and dental health.
2) He/ She knows and applies the ethical principles and rules in the field.
3) He/ She participate in sterilization and disinfection studies.
4) He/ She carries out the assigned task independently by using its basic knowledge about oral and dental health field and when it encounters an unpredictable situation, he/she takes responsibility and develops solutions.
5) He/ She has the awareness of lifelong learning and directs his/her education to an advanced level of education in the same field or to a profession at the same level.
6) He/ She evaluates the basic knowledge and skills acquired in the field of Oral and Dental Health with a critical approach; determine learning needs and direct their learning.
7) He/ She is sensitive to the events on the agenda of the community and the world about Oral and Dental Health and follows the developments, informs the related persons and institutions by using the basic knowledge and skills in these subjects.
8) He/ She communicates effectively,
9) He/ She follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level.
10) He/ She use computer software and information and communication technologies at the basic level of European Computer Driving License required by the field.
11) He/ She contributes to social, scientific, cultural and ethical values ​​in the stages of collecting, interpreting, applying and announcing the data related to Oral and Dental Health field.
12) He/ She behaves and participates in the quality management and processes.
13) He/ She has enough awareness about individual and public health, environmental protection and occupational safety.
14) He/ She develops himself/ herself by following the developments in science and technology related to his field with the awareness of the necessity of lifelong learning.
15) His/ Her appearance, attitude, attitude and behavior make it an example for society.
16) Has basic theoretical and applied knowledge about Oral and Dental Health. Knows the ethical principles and rules of oral and dental health.

Assessment & Grading

Semester Requirements Number of Activities Level of Contribution
Attendance 1 % 10
Midterms 1 % 40
Final 1 % 50
total % 100
PERCENTAGE OF SEMESTER WORK % 50
PERCENTAGE OF FINAL WORK % 50
total % 100

Workload and ECTS Credit Calculation

Activities Number of Activities Preparation for the Activity Spent for the Activity Itself Completing the Activity Requirements Workload
Course Hours 2 0 0
Midterms 1 0 0
Final 1 0 0
Total Workload 0