First Aid and Emergency (Evening Education) | |||||
Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 |
Course Code: | SHM026 | ||||
Course Name: | Quality and Accreditation in Health | ||||
Semester: | Fall | ||||
Course Credits: |
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Language of instruction: | Turkish | ||||
Course Condition: | |||||
Does the Course Require Work Experience?: | No | ||||
Type of course: | Departmental Elective | ||||
Course Level: |
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Mode of Delivery: | E-Learning | ||||
Course Coordinator: | Öğr. Gör. DİLEK KOLCA | ||||
Course Lecturer(s): |
Öğr. Gör. DİLEK KOLCA |
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Course Assistants: |
Course Objectives: | In the Quality and Accreditation in Health course, it is aimed to teach the concept of quality first and then to provide responsibility for quality and accreditation in health institutions. |
Course Content: | Introduction to quality management, historical development of quality management in the world and in Turkey, basic concepts of quality management, quality control and quality assurance concepts, total quality management and its elements, accreditation calibration concepts, evaluation of service quality (SERVQUAL), EFQM, JCI – ISO, in health quality standards (SKS Version 5), examples of quality management practices in health services. |
The students who have succeeded in this course;
1) Understands the concept of quality 2) Understand the Concept of Quality in Health Services 3) Knows the importance of customer satisfaction in healthcare institutions 4) Learn how to measure quality in health services 5) Knows the importance of teamwork in quality improvement 6) Learn the tools used in quality improvement 7) Understands the importance of patient safety |
Week | Subject | Related Preparation |
1) | Introduction to the Course, Aim of the Course and Learning Objectives | |
2) | Quality Concept | |
3) | The Concept of Quality in Health Services | |
4) | Customer Satisfaction in Health Institutions | |
5) | Measuring Customer Satisfaction in Health Institutions | |
5) | Measuring Customer Satisfaction in Health Institutions | |
6) | Measuring Quality in Health Services | |
7) | Teamwork in Quality Improvement | |
8) | Midterm | |
9) | Continuous improvement | |
10) | Tools Used in Quality Improvement | |
11) | Standard, Accreditation and Standardization Concepts | |
12) | Certification in the Health Sector | |
13) | Quality Awards in the Health Sector | |
14) | Patient Safety in the Health Sector | |
15) | Final |
Course Notes / Textbooks: | Marşap, A. (2014). Sağlık İşletmelerinde Kalite, İstanbul: Seçkin Yayıncılık. Söyük, S. ve Yenidikici, Ü. A. (2019). Sağlık İşletmelerinde Kalite Yönetimi, İstanbul: İstanbul Üniversitesi Açık ve Uzaktan Eğitim Fakültesi. |
References: | Kaya, S., Tengilimoğlu, D., Işık, O., Akbolat, M. ve Yılmaz, A. (2013). Sağlik Kurumlarinda Kalite Yönetimi, Eskişehir: Anadolu Üniversitesi Açıköğretim Yayını. Oksay, A. (2016). Sağlik Hizmetlerinde Kalite Tam Olarak Ne Demek, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Dergisi, 8(14), 181-192. https://kalite.saglik.gov.tr/ |
Course Learning Outcomes | 1 |
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Program Outcomes | |||||||||||||||
1) Students will be able to use the basic knowledge, skills, competencies and experiences gained from the basic theoretical and practical courses supported by the course materials, application tools, information technologies and other resources, which contain up-to-date information in the field of First Aid and Emergency Assistance. | |||||||||||||||
2) In case of emergencies such as sudden illness, emergency birth, accident, disaster or injury, it reaches the scene quickly, evaluates the situation together with the doctor, if necessary, makes the first intervention, provides the appropriate position for the patients or the wounded during the patient transport and provides the proper transportation to the appropriate hospital emergency service. | |||||||||||||||
3) Using the basic knowledge of the First and Emergency Assistance area, it carries out a task independently. | |||||||||||||||
4) Using the knowledge and skills acquired in the first and Emergency Assistance area, informs the relevant people and institutions by using the communication network correctly and rapidly in all stages of his duty, and transfers his ideas and solutions to the problems in written and / or verbally. | |||||||||||||||
5) In order to solve unforeseen complex problems encountered in the applications related to First Aid and Emergency Assistance, the team acts in a harmonious manner within the team and acts in accordance with the quality management and processes and takes individual responsibility when necessary. | |||||||||||||||
6) Communicates effectively with written and / or verbal communication with colleagues, patients and relatives, physicians and all other health professionals and has the ability to work effectively with different disciplines. | |||||||||||||||
7) Recognize the institutions and organizations within the health system; As an individual working in the field of First Aid and Emergency Assistance, he / she knows the laws, regulations and legislation related to his / her duties, rights and responsibilities and acts accordingly. | |||||||||||||||
8) He/She has the awareness of lifelong learning and directs its education to an advanced level of education in the same field or to a profession at the same level. | |||||||||||||||
9) Contributes to projects and activities for the social environment in which he lives with a sense of social responsibility. | |||||||||||||||
10) By using the knowledge and knowledge about the structure, properties, usage areas and legal regulations of medical devices used in health field; use this information in research, development and follow-up of technological developments. | |||||||||||||||
11) In case of emergency aid, he / she has the knowledge and skills to keep calm, fast, serial and correct at the scene and to maintain and maintain the physical, social and mental health of both the patient and himself. | |||||||||||||||
12) He/She follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level. | |||||||||||||||
13) Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field. | |||||||||||||||
14) Knows the measures for occupational diseases and accidents and applies the principles of Occupational Health and Safety in these cases. | |||||||||||||||
15) They act in accordance with quality management and processes. |
No Effect | 1 Lowest | 2 Average | 3 Highest |
Program Outcomes | Level of Contribution | |
1) | Students will be able to use the basic knowledge, skills, competencies and experiences gained from the basic theoretical and practical courses supported by the course materials, application tools, information technologies and other resources, which contain up-to-date information in the field of First Aid and Emergency Assistance. | |
2) | In case of emergencies such as sudden illness, emergency birth, accident, disaster or injury, it reaches the scene quickly, evaluates the situation together with the doctor, if necessary, makes the first intervention, provides the appropriate position for the patients or the wounded during the patient transport and provides the proper transportation to the appropriate hospital emergency service. | |
3) | Using the basic knowledge of the First and Emergency Assistance area, it carries out a task independently. | |
4) | Using the knowledge and skills acquired in the first and Emergency Assistance area, informs the relevant people and institutions by using the communication network correctly and rapidly in all stages of his duty, and transfers his ideas and solutions to the problems in written and / or verbally. | |
5) | In order to solve unforeseen complex problems encountered in the applications related to First Aid and Emergency Assistance, the team acts in a harmonious manner within the team and acts in accordance with the quality management and processes and takes individual responsibility when necessary. | |
6) | Communicates effectively with written and / or verbal communication with colleagues, patients and relatives, physicians and all other health professionals and has the ability to work effectively with different disciplines. | |
7) | Recognize the institutions and organizations within the health system; As an individual working in the field of First Aid and Emergency Assistance, he / she knows the laws, regulations and legislation related to his / her duties, rights and responsibilities and acts accordingly. | |
8) | He/She has the awareness of lifelong learning and directs its education to an advanced level of education in the same field or to a profession at the same level. | |
9) | Contributes to projects and activities for the social environment in which he lives with a sense of social responsibility. | |
10) | By using the knowledge and knowledge about the structure, properties, usage areas and legal regulations of medical devices used in health field; use this information in research, development and follow-up of technological developments. | |
11) | In case of emergency aid, he / she has the knowledge and skills to keep calm, fast, serial and correct at the scene and to maintain and maintain the physical, social and mental health of both the patient and himself. | |
12) | He/She follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level. | |
13) | Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field. | |
14) | Knows the measures for occupational diseases and accidents and applies the principles of Occupational Health and Safety in these cases. | |
15) | They act in accordance with quality management and processes. |
Semester Requirements | Number of Activities | Level of Contribution |
Attendance | 1 | % 10 |
Midterms | 1 | % 40 |
Final | 1 | % 50 |
total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 50 | |
PERCENTAGE OF FINAL WORK | % 50 | |
total | % 100 |
Activities | Number of Activities | Preparation for the Activity | Spent for the Activity Itself | Completing the Activity Requirements | Workload | ||
Course Hours | 2 | 0 | 0 | ||||
Midterms | 1 | 0 | 0 | ||||
Final | 1 | 0 | 0 | ||||
Total Workload | 0 |