ISTINYE UNIVERSITY BİLGİ PAKETİ / DERS KATALOĞU
Course Introduction and Application Information
| Course Code: | SHM026 | ||||
| Course Name: | Quality and Accreditation in Health | ||||
| Semester: | Spring | ||||
| Course Credits: |
|
||||
| Language of instruction: | Turkish | ||||
| Course Condition: | |||||
| Does the Course Require Work Experience?: | No | ||||
| Type of course: | Departmental Elective | ||||
| Course Level: |
|
||||
| Mode of Delivery: | E-Learning | ||||
| Course Coordinator: | Öğr. Gör. DİLEK KOLCA | ||||
| Course Lecturer(s): | |||||
| Course Assistants: |
Course Objective and Content
| Course Objectives: | In the Quality and Accreditation in Health course, it is aimed to teach the concept of quality first and then to provide responsibility for quality and accreditation in health institutions. |
| Course Content: | Introduction to quality management, historical development of quality management in the world and in Turkey, basic concepts of quality management, quality control and quality assurance concepts, total quality management and its elements, accreditation calibration concepts, evaluation of service quality (SERVQUAL), EFQM, JCI – ISO, in health quality standards (SKS Version 5), examples of quality management practices in health services. |
Learning Outcomes
|
The students who have succeeded in this course;
1) Understands the concept of quality 2) Understand the Concept of Quality in Health Services 3) Knows the importance of customer satisfaction in healthcare institutions 4) Learn how to measure quality in health services 5) Knows the importance of teamwork in quality improvement 6) Learn the tools used in quality improvement 7) Understands the importance of patient safety |
Course Flow Plan
| Week | Subject | Related Preparation |
| 1) | Introduction to the Course, Aim of the Course and Learning Objectives | |
| 2) | Quality Concept | |
| 3) | The Concept of Quality in Health Services | |
| 4) | Customer Satisfaction in Health Institutions | |
| 5) | Measuring Customer Satisfaction in Health Institutions | |
| 5) | Measuring Customer Satisfaction in Health Institutions | |
| 6) | Measuring Quality in Health Services | |
| 7) | Teamwork in Quality Improvement | |
| 8) | Midterm | |
| 9) | Continuous improvement | |
| 10) | Tools Used in Quality Improvement | |
| 11) | Standard, Accreditation and Standardization Concepts | |
| 12) | Certification in the Health Sector | |
| 13) | Quality Awards in the Health Sector | |
| 14) | Patient Safety in the Health Sector | |
| 15) | Final |
Sources
| Course Notes / Textbooks: | Marşap, A. (2014). Sağlık İşletmelerinde Kalite, İstanbul: Seçkin Yayıncılık. Söyük, S. ve Yenidikici, Ü. A. (2019). Sağlık İşletmelerinde Kalite Yönetimi, İstanbul: İstanbul Üniversitesi Açık ve Uzaktan Eğitim Fakültesi. |
| References: | Kaya, S., Tengilimoğlu, D., Işık, O., Akbolat, M. ve Yılmaz, A. (2013). Sağlik Kurumlarinda Kalite Yönetimi, Eskişehir: Anadolu Üniversitesi Açıköğretim Yayını. Oksay, A. (2016). Sağlik Hizmetlerinde Kalite Tam Olarak Ne Demek, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Dergisi, 8(14), 181-192. https://kalite.saglik.gov.tr/ |
Course - Program Learning Outcome Relationship
| Course Learning Outcomes | 1 |
2 |
3 |
4 |
5 |
6 |
7 |
|---|---|---|---|---|---|---|---|
| Program Outcomes |
Course - Learning Outcome Relationship
| No Effect | 1 Lowest | 2 Average | 3 Highest |
| Program Outcomes | Level of Contribution |
Assessment & Grading
| Semester Requirements | Number of Activities | Level of Contribution |
| Attendance | 1 | % 10 |
| Midterms | 1 | % 40 |
| Final | 1 | % 50 |
| total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 50 | |
| PERCENTAGE OF FINAL WORK | % 50 | |
| total | % 100 | |
Workload and ECTS Credit Calculation
| Activities | Number of Activities | Preparation for the Activity | Spent for the Activity Itself | Completing the Activity Requirements | Workload | ||
| Course Hours | 2 | 0 | 0 | ||||
| Midterms | 1 | 0 | 0 | ||||
| Final | 1 | 0 | 0 | ||||
| Total Workload | 0 | ||||||