Operation Room Services (Evening Education)
Associate TR-NQF-HE: Level 5 QF-EHEA: Short Cycle EQF-LLL: Level 5

Course Introduction and Application Information

Course Code: SHM026
Course Name: Quality and Accreditation in Health
Semester: Spring
Course Credits:
ECTS
2
Language of instruction: Turkish
Course Condition:
Does the Course Require Work Experience?: No
Type of course: Departmental Elective
Course Level:
Associate TR-NQF-HE:5. Master`s Degree QF-EHEA:Short Cycle EQF-LLL:5. Master`s Degree
Mode of Delivery: E-Learning
Course Coordinator: Öğr. Gör. DİLEK KOLCA
Course Lecturer(s): Öğr. Gör. DİLEK KOLCA
Course Assistants:

Course Objective and Content

Course Objectives: In the Quality and Accreditation in Health course, it is aimed to teach the concept of quality first and then to provide responsibility for quality and accreditation in health institutions.
Course Content: Introduction to quality management, historical development of quality management in the world and in Turkey, basic concepts of quality management, quality control and quality assurance concepts, total quality management and its elements, accreditation calibration concepts, evaluation of service quality (SERVQUAL), EFQM, JCI – ISO, in health quality standards (SKS Version 5), examples of quality management practices in health services.

Learning Outcomes

The students who have succeeded in this course;
1) Understands the concept of quality
2) Understand the Concept of Quality in Health Services
3) Knows the importance of customer satisfaction in healthcare institutions
4) Learn how to measure quality in health services
5) Knows the importance of teamwork in quality improvement
6) Learn the tools used in quality improvement
7) Understands the importance of patient safety

Course Flow Plan

Week Subject Related Preparation
1) Introduction to the Course, Aim of the Course and Learning Objectives
2) Quality Concept
3) The Concept of Quality in Health Services
4) Customer Satisfaction in Health Institutions
5) Measuring Customer Satisfaction in Health Institutions
5) Measuring Customer Satisfaction in Health Institutions
6) Measuring Quality in Health Services
7) Teamwork in Quality Improvement
8) Midterm
9) Continuous improvement
10) Tools Used in Quality Improvement
11) Standard, Accreditation and Standardization Concepts
12) Certification in the Health Sector
13) Quality Awards in the Health Sector
14) Patient Safety in the Health Sector
15) Final

Sources

Course Notes / Textbooks: Marşap, A. (2014). Sağlık İşletmelerinde Kalite, İstanbul: Seçkin Yayıncılık.
Söyük, S. ve Yenidikici, Ü. A. (2019). Sağlık İşletmelerinde Kalite Yönetimi, İstanbul: İstanbul Üniversitesi Açık ve Uzaktan Eğitim Fakültesi.
References: Kaya, S., Tengilimoğlu, D., Işık, O., Akbolat, M. ve Yılmaz, A. (2013). Sağlik Kurumlarinda Kalite Yönetimi, Eskişehir: Anadolu Üniversitesi Açıköğretim Yayını.
Oksay, A. (2016). Sağlik Hizmetlerinde Kalite Tam Olarak Ne Demek, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Dergisi, 8(14), 181-192.
https://kalite.saglik.gov.tr/

Course - Program Learning Outcome Relationship

Course Learning Outcomes

1

2

3

4

5

6

7
Program Outcomes
1) Has the ability to take the responsibility of theoretical knowledge about the field of operating room services and to take solutions and take solutions in unpredictable situations.
2) He / she is dominating the legislation which contains the duties and responsibilities related to his / her field.
3) Have knowledge of medical terms related to the field of operating room services.
4) Have information about ideal operating room environment.
5) Have the knowledge of surgical techniques, tools and materials used in the operating room.
6) Works with other health disciplines. They have the awareness of teamwork and carry out their activities for the development of the employees under their responsibility.
7) Have the knowledge and skills to perform aseptic preparations of the operating room and operating team.
8) Has a theoretical and practical knowledge about sepsis-antisepsis, sterilization, disinfection and contamination.
9) With the awareness of the necessity of lifelong learning, it develops itself by following the developments in science and technology related to the field.
10) They act in accordance with quality management and processes and participate in these processes.
11) It follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level.
12) Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field.
13) Has enough awareness about individual and public health, environmental protection and occupational safety.
14) It is sensitive to the events on the agenda of the society and the world about the operation and monitors the developments and informs the related persons and institutions by using the basic knowledge and skills in these subjects.
15) Its appearance, attitude, attitude and behavior make it an example for society.

Course - Learning Outcome Relationship

No Effect 1 Lowest 2 Average 3 Highest
       
Program Outcomes Level of Contribution
1) Has the ability to take the responsibility of theoretical knowledge about the field of operating room services and to take solutions and take solutions in unpredictable situations.
2) He / she is dominating the legislation which contains the duties and responsibilities related to his / her field.
3) Have knowledge of medical terms related to the field of operating room services.
4) Have information about ideal operating room environment.
5) Have the knowledge of surgical techniques, tools and materials used in the operating room.
6) Works with other health disciplines. They have the awareness of teamwork and carry out their activities for the development of the employees under their responsibility.
7) Have the knowledge and skills to perform aseptic preparations of the operating room and operating team.
8) Has a theoretical and practical knowledge about sepsis-antisepsis, sterilization, disinfection and contamination.
9) With the awareness of the necessity of lifelong learning, it develops itself by following the developments in science and technology related to the field.
10) They act in accordance with quality management and processes and participate in these processes.
11) It follows information in the field by using a foreign language at least at the level of European Language Portfolio A2 General Level.
12) Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field.
13) Has enough awareness about individual and public health, environmental protection and occupational safety.
14) It is sensitive to the events on the agenda of the society and the world about the operation and monitors the developments and informs the related persons and institutions by using the basic knowledge and skills in these subjects.
15) Its appearance, attitude, attitude and behavior make it an example for society.

Assessment & Grading

Semester Requirements Number of Activities Level of Contribution
Attendance 1 % 10
Midterms 1 % 40
Final 1 % 50
total % 100
PERCENTAGE OF SEMESTER WORK % 50
PERCENTAGE OF FINAL WORK % 50
total % 100

Workload and ECTS Credit Calculation

Activities Number of Activities Preparation for the Activity Spent for the Activity Itself Completing the Activity Requirements Workload
Course Hours 2 0 0
Midterms 1 0 0
Final 1 0 0
Total Workload 0