Pharmacy Services | |||||
Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 |
Course Code: | SHM025 | ||||
Course Name: | Communication in Health | ||||
Semester: |
Fall |
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Course Credits: |
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Language of instruction: | Turkish | ||||
Course Condition: | |||||
Does the Course Require Work Experience?: | No | ||||
Type of course: | Departmental Elective | ||||
Course Level: |
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Mode of Delivery: | E-Learning | ||||
Course Coordinator: | Öğr. Gör. MERVE KARABIYIK | ||||
Course Lecturer(s): |
Öğr. Gör. MERVE KARABIYIK |
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Course Assistants: |
Course Objectives: | To evaluate possible communication methods in order to prevent possible communication conflicts in health services and to ensure effective communication between health personnel and patient. To be able to evaluate developments in the field of health communication and to discuss the role of media in health communication. |
Course Content: | Concept of communication, body language, verbal and nonverbal communication techniques, patient psychology, communication disturbances, communication with patient relatives and private patients, health literacy and campaign process in health communication. |
The students who have succeeded in this course;
1) Defines the basic concepts of communication. 2) Uses and interprets verbal and nonverbal communication techniques to communicate effectively. 3) Explains the importance of health communication and interdisciplinary health communication. 4) Knows the patient psychology and the phases of the patients and uses effective communication techniques in these stages. 5) Knows the communication techniques used in health institutions and which departments perform these communication techniques and applies these techniques. 6) Knows the concept of health literacy and makes professional literature review. 7) Knows the importance of media in health communication and uses media in accordance with ethical values. |
Week | Subject | Related Preparation |
1) | Introduction to the course, General Concepts, Course Objectives and Learning Objectives | |
2) | Communication Concept and Communication Process | |
3) | Body Language, Oral and Nonverbal Communication | |
4) | The Notion of Health and Disease; Patient Psychology and Verbal Communication Styles in Patient Communication. | |
5) | Patient Rights, Patient Satisfaction and Possible Results | |
6) | Communication with Patient Relatives and Special Patients | |
7) | General Evaluation and Exam Preparation | |
8) | Half term Exams | |
9) | Definition of health services, health systems, classification and levels, preventive health services, health promotion and general information about the Turkish health system. | |
10) | Examination of studies on the effect of health communication in preventive health services and in health promotion | |
11) | The concept of health literacy and the impact of health communication in this area | |
12) | Presentation Homework - Examples of Positive and Negative Behavior in Health Communication/Article/Health Communication Campaign Project | |
13) | Presentation Homework - Examples of Positive and Negative Behavior in Health Communication/Article/Health Communication Campaign Project | |
14) | Presentation Homework - Examples of Positive and Negative Behavior in Health Communication/Article/Health Communication Campaign Project |
Course Notes / Textbooks: | Dr. Yüksek Demirel , Sağlık Hizmetlerinde Sağlıklı İletişim, Güneş Kitapevi-2016. Prof. Dr. Ayla Okay, Sağlık İleitşimi, Derin yayınları, 2017. Prof. Dr. Erkan Yüksel (ed.), Sağlık Kurumlarında İletişim, Anadolu Üniversitesi Yayınları. |
References: | Dr. Yüksek Demirel , Sağlık Hizmetlerinde Sağlıklı İletişim, Güneş Kitapevi-2016. Prof. Dr. Ayla Okay, Sağlık İleitşimi, Derin yayınları, 2017. Prof. Dr. Erkan Yüksel (ed.), Sağlık Kurumlarında İletişim, Anadolu Üniversitesi Yayınları. |
Course Learning Outcomes | 1 |
2 |
3 |
4 |
5 |
6 |
7 |
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Program Outcomes | ||||||||||||||
1) Has the knowledge and knowledge to follow the resources related to the profession and has the ability to communicate properly in oral and written form. | ||||||||||||||
2) Have knowledge about research methods of drugs and necessary resources related to the profession. | ||||||||||||||
3) Has knowledge about regulations and legislation related to pharmacy and drugs. | ||||||||||||||
4) Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field. | ||||||||||||||
5) Has enough awareness about individual and public health, environmental protection and occupational safety. | ||||||||||||||
6) Has the ability to use computer programs in the field of pharmacy. | ||||||||||||||
7) Uses a foreign language at least at the level of the European Language Portfolio A2 General and follows the information in the field. | ||||||||||||||
8) Has awareness of lifelong learning and it directs its education to a further education level or a profession in the same field. | ||||||||||||||
9) Performs expiration dates and inventory controls of the products; identify deficiencies. It is responsible for keeping the products in proper storage and storage. | ||||||||||||||
10) They act in accordance with quality management and processes. | ||||||||||||||
11) In the control of the pharmacist or the responsible manager, he has the ability to make necessary directions to patients and their relatives about drug use. | ||||||||||||||
12) Have the discipline necessary for team work, high communication skills, technical and application knowledge. | ||||||||||||||
13) It conducts a given task independently by using its basic knowledge. When it encounters an unpredictable situation, it takes responsibility and develops solutions. Collaborates with other fields related to the field. | ||||||||||||||
14) As a Pharmacy Technician, it follows the instructions related to pharmaceuticals, pharmaceuticals, medical products, medical products and dermocosmetics. |
No Effect | 1 Lowest | 2 Average | 3 Highest |
Program Outcomes | Level of Contribution | |
1) | Has the knowledge and knowledge to follow the resources related to the profession and has the ability to communicate properly in oral and written form. | |
2) | Have knowledge about research methods of drugs and necessary resources related to the profession. | |
3) | Has knowledge about regulations and legislation related to pharmacy and drugs. | |
4) | Uses information and communication technologies together with computer software at the basic level of at least European Computer Driving License required by the field. | |
5) | Has enough awareness about individual and public health, environmental protection and occupational safety. | |
6) | Has the ability to use computer programs in the field of pharmacy. | |
7) | Uses a foreign language at least at the level of the European Language Portfolio A2 General and follows the information in the field. | |
8) | Has awareness of lifelong learning and it directs its education to a further education level or a profession in the same field. | 3 |
9) | Performs expiration dates and inventory controls of the products; identify deficiencies. It is responsible for keeping the products in proper storage and storage. | |
10) | They act in accordance with quality management and processes. | |
11) | In the control of the pharmacist or the responsible manager, he has the ability to make necessary directions to patients and their relatives about drug use. | |
12) | Have the discipline necessary for team work, high communication skills, technical and application knowledge. | 3 |
13) | It conducts a given task independently by using its basic knowledge. When it encounters an unpredictable situation, it takes responsibility and develops solutions. Collaborates with other fields related to the field. | 1 |
14) | As a Pharmacy Technician, it follows the instructions related to pharmaceuticals, pharmaceuticals, medical products, medical products and dermocosmetics. |
Semester Requirements | Number of Activities | Level of Contribution |
Midterms | 4 | % 40 |
Final | 1 | % 60 |
total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 40 | |
PERCENTAGE OF FINAL WORK | % 60 | |
total | % 100 |
Activities | Number of Activities | Workload |
Course Hours | 13 | 26 |
Study Hours Out of Class | 13 | 38 |
Midterms | 1 | 1 |
Final | 1 | 1 |
Total Workload | 66 |