Civil Avitation Cabin Services Preview
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code:

UNI148

Course Name:

Uncertainty and Change Management

Semester:

Fall

Course Credits:

ECTS

Language of instruction:

Turkish

Course Condition:

Does the Course Require Work Experience?:

Type of course:

University Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

E-Learning

Course Coordinator:

Dr. Öğr. Üy. GÜLSÜM GÖKGÖZ

Course Lecturer(s):

Prof. Dr. Canan Çetin

Course Assistants:

Course Objective and Content

Course Objectives:

A change can be a project, initiative or solution being introduced in the organization to improve the way work gets done, solve a problem, or take advantage of an opportunity. At the same time, risk can include an unexperienced, unexplained and complex situation. The aim of the course is to build knowledge and skills for change management, the application of a structured set of processes and tools to guide people through change to achieve a desired outcome.

Course Content:

The core of organizational change management is a thorough knowledge of how to successfully introduce change to people. In this course, students will learn how to clearly define roles and responsibilities and handle resistance to change, to explore the impact of organizational change management. They will gain the knowledge to help people transition through change and the key activities for effective organizational change management.

Learning Outcomes

The students who have succeeded in this course;
1) • Appreciates the impact of organisational change on people
2) • Identifies ways they can positively lead and motivate people through cultural or organisational change
3) • Develops skills for effectively communicating change
4) • Identifies ways they can help team members cope with change

Course Flow Plan

Week	Subject	Related Preparation
1)	VUCA and New World
2)	Change Management
3)	Kinds of Organizational Change
4)	Awareness and Learning
5)	Anxiety and Fear
6)	Crisis Management-1
7)	Crisis Management-1
8)	Midterm Exam
9)	The Seven Habits of Highly Effective People
10)	The Seven Habits of Highly Effective People
11)	Cultural Aspect of Change in Businesses and Resistance to Change
12)	Management of change stakeholders
13)	Change Agent and Roles
14)	Planning in the Process of Change
15)	Measuring Change in Business
16)	Finals Week

Sources

Course Notes / Textbooks:	Öğretim üyesi notları Lecturer's notes
References:	Nermin Uyguç, Etkili Değişim Yönetimi, İstanbul: Nobel Akademik Yayıncılık, 2019

Course - Program Learning Outcome Relationship

Course Learning Outcomes	1	2	3	4
Program Outcomes
1) Explain flight processes and operation flow by using basic concepts related to aviation and aircraft.
2) Describe the basic technical information about aircraft, the differences between aircraft and the different technical equipment used in aircraft.
3) Explain the rules and responsibilities of the normal operation of the airline, legal processes, rights and obligations.
4) Provides the necessary work in accordance with occupational health and safety measures in accordance with all relevant legislation in every environment during the flight duty period.
5) Safety assessment in aviation enterprises and environments, to eliminate the hazards / control by producing solutions to the electronic media in the necessary departments, the supervisor can report.
6) Know the first aid applications, define the situation and provide the necessary assistance by using appropriate intervention methods.
7) Explain occupational emergency operations at theory and application level and actively manage them.
8) The history of Aviation / Civil Aviation can now follow national and international resources on the position of world aviation, its economic importance and the development of aviation.
9) Use information and communication technologies in the ability to follow, apply, evaluate and share current professional knowledge with the awareness of lifelong learning.
10) Participates in aviation-related projects and activities and evaluates the sectoral importance and location of cabin services.
11) Using information and communication technologies together with computer software at the basic level of at least European Computer use license required by the field.
12) To have the knowledge of English at European level B1 General level with the ability to communicate effectively with people from different cultures in accordance with the objectives of the institution and customer satisfaction.
13) Adopts in-team behavior and work as a team.
14) Gains knowledge of quality management, brand, presentation and the ability to represent the brand.
15) During the term of the task, efficient, safe, operational and ethical rules in accordance with the task, task management skills gain.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Average	3 Highest

	Program Outcomes	Level of Contribution
1)	Explain flight processes and operation flow by using basic concepts related to aviation and aircraft.
2)	Describe the basic technical information about aircraft, the differences between aircraft and the different technical equipment used in aircraft.
3)	Explain the rules and responsibilities of the normal operation of the airline, legal processes, rights and obligations.
4)	Provides the necessary work in accordance with occupational health and safety measures in accordance with all relevant legislation in every environment during the flight duty period.
5)	Safety assessment in aviation enterprises and environments, to eliminate the hazards / control by producing solutions to the electronic media in the necessary departments, the supervisor can report.
6)	Know the first aid applications, define the situation and provide the necessary assistance by using appropriate intervention methods.
7)	Explain occupational emergency operations at theory and application level and actively manage them.
8)	The history of Aviation / Civil Aviation can now follow national and international resources on the position of world aviation, its economic importance and the development of aviation.
9)	Use information and communication technologies in the ability to follow, apply, evaluate and share current professional knowledge with the awareness of lifelong learning.
10)	Participates in aviation-related projects and activities and evaluates the sectoral importance and location of cabin services.
11)	Using information and communication technologies together with computer software at the basic level of at least European Computer use license required by the field.
12)	To have the knowledge of English at European level B1 General level with the ability to communicate effectively with people from different cultures in accordance with the objectives of the institution and customer satisfaction.
13)	Adopts in-team behavior and work as a team.
14)	Gains knowledge of quality management, brand, presentation and the ability to represent the brand.
15)	During the term of the task, efficient, safe, operational and ethical rules in accordance with the task, task management skills gain.

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Homework Assignments	2	% 20
Midterms	1	% 30
Final	1	% 50
total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Workload
Course Hours	14	56
Quizzes	4	20
Midterms	4	16
Final	5	26
Total Workload		118