Civil Avitation Cabin Services | |||||
Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 |
Course Code: | UNI148 | ||||
Course Name: | Uncertainty and Change Management | ||||
Semester: | Fall | ||||
Course Credits: |
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Language of instruction: | Turkish | ||||
Course Condition: | |||||
Does the Course Require Work Experience?: | No | ||||
Type of course: | University Elective | ||||
Course Level: |
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Mode of Delivery: | E-Learning | ||||
Course Coordinator: | Dr. Öğr. Üy. GÜLSÜM GÖKGÖZ | ||||
Course Lecturer(s): | Prof. Dr. Canan Çetin | ||||
Course Assistants: |
Course Objectives: | A change can be a project, initiative or solution being introduced in the organization to improve the way work gets done, solve a problem, or take advantage of an opportunity. At the same time, risk can include an unexperienced, unexplained and complex situation. The aim of the course is to build knowledge and skills for change management, the application of a structured set of processes and tools to guide people through change to achieve a desired outcome. |
Course Content: | The core of organizational change management is a thorough knowledge of how to successfully introduce change to people. In this course, students will learn how to clearly define roles and responsibilities and handle resistance to change, to explore the impact of organizational change management. They will gain the knowledge to help people transition through change and the key activities for effective organizational change management. |
The students who have succeeded in this course;
1) • Appreciates the impact of organisational change on people 2) • Identifies ways they can positively lead and motivate people through cultural or organisational change 3) • Develops skills for effectively communicating change 4) • Identifies ways they can help team members cope with change |
Week | Subject | Related Preparation |
1) | VUCA and New World | |
2) | Change Management | |
3) | Kinds of Organizational Change | |
4) | Awareness and Learning | |
5) | Anxiety and Fear | |
6) | Crisis Management-1 | |
7) | Crisis Management-1 | |
8) | Midterm Exam | |
9) | The Seven Habits of Highly Effective People | |
10) | The Seven Habits of Highly Effective People | |
11) | Cultural Aspect of Change in Businesses and Resistance to Change | |
12) | Management of change stakeholders | |
13) | Change Agent and Roles | |
14) | Planning in the Process of Change | |
15) | Measuring Change in Business | |
16) | Finals Week |
Course Notes / Textbooks: | Öğretim üyesi notları Lecturer's notes |
References: | Nermin Uyguç, Etkili Değişim Yönetimi, İstanbul: Nobel Akademik Yayıncılık, 2019 |
Course Learning Outcomes | 1 |
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Program Outcomes | |||||||||||||||
1) Explain flight processes and operation flow by using basic concepts related to aviation and aircraft. | |||||||||||||||
2) Describe the basic technical information about aircraft, the differences between aircraft and the different technical equipment used in aircraft. | |||||||||||||||
3) Explain the rules and responsibilities of the normal operation of the airline, legal processes, rights and obligations. | |||||||||||||||
4) Provides the necessary work in accordance with occupational health and safety measures in accordance with all relevant legislation in every environment during the flight duty period. | |||||||||||||||
5) Safety assessment in aviation enterprises and environments, to eliminate the hazards / control by producing solutions to the electronic media in the necessary departments, the supervisor can report. | |||||||||||||||
6) Know the first aid applications, define the situation and provide the necessary assistance by using appropriate intervention methods. | |||||||||||||||
7) Explain occupational emergency operations at theory and application level and actively manage them. | |||||||||||||||
8) The history of Aviation / Civil Aviation can now follow national and international resources on the position of world aviation, its economic importance and the development of aviation. | |||||||||||||||
9) Use information and communication technologies in the ability to follow, apply, evaluate and share current professional knowledge with the awareness of lifelong learning. | |||||||||||||||
10) Participates in aviation-related projects and activities and evaluates the sectoral importance and location of cabin services. | |||||||||||||||
11) Using information and communication technologies together with computer software at the basic level of at least European Computer use license required by the field. | |||||||||||||||
12) To have the knowledge of English at European level B1 General level with the ability to communicate effectively with people from different cultures in accordance with the objectives of the institution and customer satisfaction. | |||||||||||||||
13) Adopts in-team behavior and work as a team. | |||||||||||||||
14) Gains knowledge of quality management, brand, presentation and the ability to represent the brand. | |||||||||||||||
15) During the term of the task, efficient, safe, operational and ethical rules in accordance with the task, task management skills gain. |
No Effect | 1 Lowest | 2 Average | 3 Highest |
Program Outcomes | Level of Contribution | |
1) | Explain flight processes and operation flow by using basic concepts related to aviation and aircraft. | |
2) | Describe the basic technical information about aircraft, the differences between aircraft and the different technical equipment used in aircraft. | |
3) | Explain the rules and responsibilities of the normal operation of the airline, legal processes, rights and obligations. | |
4) | Provides the necessary work in accordance with occupational health and safety measures in accordance with all relevant legislation in every environment during the flight duty period. | |
5) | Safety assessment in aviation enterprises and environments, to eliminate the hazards / control by producing solutions to the electronic media in the necessary departments, the supervisor can report. | |
6) | Know the first aid applications, define the situation and provide the necessary assistance by using appropriate intervention methods. | |
7) | Explain occupational emergency operations at theory and application level and actively manage them. | |
8) | The history of Aviation / Civil Aviation can now follow national and international resources on the position of world aviation, its economic importance and the development of aviation. | |
9) | Use information and communication technologies in the ability to follow, apply, evaluate and share current professional knowledge with the awareness of lifelong learning. | |
10) | Participates in aviation-related projects and activities and evaluates the sectoral importance and location of cabin services. | |
11) | Using information and communication technologies together with computer software at the basic level of at least European Computer use license required by the field. | |
12) | To have the knowledge of English at European level B1 General level with the ability to communicate effectively with people from different cultures in accordance with the objectives of the institution and customer satisfaction. | |
13) | Adopts in-team behavior and work as a team. | |
14) | Gains knowledge of quality management, brand, presentation and the ability to represent the brand. | |
15) | During the term of the task, efficient, safe, operational and ethical rules in accordance with the task, task management skills gain. |
Semester Requirements | Number of Activities | Level of Contribution |
Homework Assignments | 2 | % 20 |
Midterms | 1 | % 30 |
Final | 1 | % 50 |
total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 50 | |
PERCENTAGE OF FINAL WORK | % 50 | |
total | % 100 |
Activities | Number of Activities | Workload |
Course Hours | 14 | 56 |
Quizzes | 4 | 20 |
Midterms | 4 | 16 |
Final | 5 | 26 |
Total Workload | 118 |