Civil Avitation Cabin Services Preview
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code:

UNI017

Course Name:

Communication Methods

Semester:

Spring

Course Credits:

ECTS

Language of instruction:

Course Condition:

Does the Course Require Work Experience?:

Type of course:

University Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator:

Öğr. Gör. VEHBİ DOĞAN

Course Lecturer(s):

Öğr.Gör.Fatih CAYMAZ

Course Assistants:

Course Objective and Content

Course Objectives:	The aim of this course is to make students aware of the types and types of communication and to inform them about their importance in social life. Also; It is aimed to increase both personal and corporate achievements thanks to their effective communication skills. Lesson; The course aims to improve students' ability to think, analyze and discuss in the field of communication.
Course Content:	In the content of the course, the concept of communication, communication tools and types of communication take place in both historical and social process. In addition, the students' communication skills and practices to improve the use of the course is covered.

Learning Outcomes

The students who have succeeded in this course;
1) Have information about the concept of communication.
2) Learn and define the types of communication.
3) Learn and use effective communication and presentation methods.

Course Flow Plan

Week	Subject	Related Preparation
1)	Basic information about the concept of communication
2)	History of Communication, Communication and Language, Objectives and Functions in Communication, Communication Tools, Communication Disciplines. Communication Process and Elements, Basic Characteristics of Communication
3)	Communication and Information, How Do We Communicate? Types of Communication: Verbal-Nonverbal Communication. Written Communication-Visual Communication. Communication with the Person, Interpersonal Communication
4)	Communication Types: Group Communication
5)	TCommunication Types: Organizational / Corporate Communication
6)	Conflict Management. Active Listening
7)	Public Communication. International Communication. Mass Communication
8)	Midterm Exam
9)	Effective Communication Techniques, Body Language
10)	Effective Presentation Techniques
11)	Main Communication Theories Developed by Mainstream Approaches
12)	Group Presentations I
13)	Group Presentations II
14)	Group Presentations III
15)	Final Exam

Sources

Course Notes / Textbooks:	Ünsal Oskay, İletişimin ABC’si, İnkilap Kitaevi, 2017.
References:	Aysel Aziz, İletişime Giriş, Hiperlink, 2016. Levent Yaylagül, Kitle İletişim Kuramları, Egemen ve Eleştirel Yaklaşımlar, Dipnot Yayınları, 2016. Deniz McQuail&Sven Windahl, Kitle İletişim Modelleri, İmge Kitapevi, 2010.

Course - Program Learning Outcome Relationship

Course Learning Outcomes	1	2	3
Program Outcomes
1) Explain flight processes and operation flow by using basic concepts related to aviation and aircraft.
2) Describe the basic technical information about aircraft, the differences between aircraft and the different technical equipment used in aircraft.
3) Explain the rules and responsibilities of the normal operation of the airline, legal processes, rights and obligations.
4) Provides the necessary work in accordance with occupational health and safety measures in accordance with all relevant legislation in every environment during the flight duty period.
5) Safety assessment in aviation enterprises and environments, to eliminate the hazards / control by producing solutions to the electronic media in the necessary departments, the supervisor can report.
6) Know the first aid applications, define the situation and provide the necessary assistance by using appropriate intervention methods.
7) Explain occupational emergency operations at theory and application level and actively manage them.
8) The history of Aviation / Civil Aviation can now follow national and international resources on the position of world aviation, its economic importance and the development of aviation.
9) Use information and communication technologies in the ability to follow, apply, evaluate and share current professional knowledge with the awareness of lifelong learning.
10) Participates in aviation-related projects and activities and evaluates the sectoral importance and location of cabin services.
11) Using information and communication technologies together with computer software at the basic level of at least European Computer use license required by the field.
12) To have the knowledge of English at European level B1 General level with the ability to communicate effectively with people from different cultures in accordance with the objectives of the institution and customer satisfaction.
13) Adopts in-team behavior and work as a team.
14) Gains knowledge of quality management, brand, presentation and the ability to represent the brand.
15) During the term of the task, efficient, safe, operational and ethical rules in accordance with the task, task management skills gain.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Average	3 Highest

	Program Outcomes	Level of Contribution
1)	Explain flight processes and operation flow by using basic concepts related to aviation and aircraft.
2)	Describe the basic technical information about aircraft, the differences between aircraft and the different technical equipment used in aircraft.
3)	Explain the rules and responsibilities of the normal operation of the airline, legal processes, rights and obligations.
4)	Provides the necessary work in accordance with occupational health and safety measures in accordance with all relevant legislation in every environment during the flight duty period.
5)	Safety assessment in aviation enterprises and environments, to eliminate the hazards / control by producing solutions to the electronic media in the necessary departments, the supervisor can report.
6)	Know the first aid applications, define the situation and provide the necessary assistance by using appropriate intervention methods.
7)	Explain occupational emergency operations at theory and application level and actively manage them.
8)	The history of Aviation / Civil Aviation can now follow national and international resources on the position of world aviation, its economic importance and the development of aviation.
9)	Use information and communication technologies in the ability to follow, apply, evaluate and share current professional knowledge with the awareness of lifelong learning.
10)	Participates in aviation-related projects and activities and evaluates the sectoral importance and location of cabin services.
11)	Using information and communication technologies together with computer software at the basic level of at least European Computer use license required by the field.
12)	To have the knowledge of English at European level B1 General level with the ability to communicate effectively with people from different cultures in accordance with the objectives of the institution and customer satisfaction.
13)	Adopts in-team behavior and work as a team.
14)	Gains knowledge of quality management, brand, presentation and the ability to represent the brand.
15)	During the term of the task, efficient, safe, operational and ethical rules in accordance with the task, task management skills gain.

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Homework Assignments	1	% 30
Midterms	1	% 30
Final	1	% 40
total		% 100
PERCENTAGE OF SEMESTER WORK		% 60
PERCENTAGE OF FINAL WORK		% 40
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Preparation for the Activity	Spent for the Activity Itself	Completing the Activity Requirements	Workload
Course Hours	14	2	3		70
Study Hours Out of Class	14	0	2		28
Midterms	1	8	1		9
Final	1	17	1		18
Total Workload					125