Health Administration
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

Course Introduction and Application Information

Course Code:

SAY405

Course Name:

Operations Management in Health Institutions

Semester:

Fall

Course Credits:

ECTS

Language of instruction:

Turkish

Course Condition:

Does the Course Require Work Experience?:

Type of course:

Compulsory Courses

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator:

Öğr. Gör. Dr. MUSTAFA IŞIK

Course Lecturer(s):

mustafa ışık

Course Assistants:

Course Objective and Content

Course Objectives:

The general purpose of the operation management course in health institutions is to teach the basic decision-making issues that health institutions managers will need, by taking into account organizational psychology, and to improve leadership skills, To be able to explain the concept of foresight in the management of health institutions, The general purpose of the operation management course in health institutions, the needs of health institution managers The basic decision-making issues that they will hear is to learn the ways of transforming them into services. With the philosophy of health management quality management, continuity, employees can explain whether you want to manage with the same philosophy, rank them within the scope of human resources in health institutions, establish couples in the supply chain in hospitals, manage employees with the same philosophy with the philosophy of continuity, provide information and practices.

Course Content:

Operation is at the center of all institutions in service sectors. It is possible to design and deliver the right services in a fast and cost-effective manner that guarantees patient satisfaction. Having expert knowledge in the operation also makes it possible to maintain general or emergency health service processes in the most efficient way. Operational function defines the main purpose of an organization. The aim is to design the system in line with the expectations of the patient regarding the treatment processes of the patient defined as the customer and to unite all units with the integration management in line with a common goal.

Learning Outcomes

The students who have succeeded in this course;
1) Explains the basic elements of Operations Management in health institutions.
2) Allows action to be taken with decision making techniques.
3) Analyzes the internal situation, determines improvement activities with team work.
4) Takes actions that increase the motivation of the employees.
5) Provides the application of modern management techniques in the health institution.
6) Ensures that the institution is carried out according to its vision, mission, values, goals and objectives.
7) Sets the goals of the departments.
8) Monitors the strategies applied in health institutions with appropriate performance indicators.
9) Evaluates improvement methodologies applied in health institutions.
10) Develop plans for the implementation of resources.
11) Evaluates the results of performance indicators and takes action

Course Flow Plan

Week	Subject	Related Preparation
1)	(TU)Operasyona Giriş ve tanımlar, Sağlık Sektörünün Mevcut Durumu
2)	MI) Importance of Supply Chain Management in Healthcare Sector and Basic Concepts
3)	(TU) Excellent Operations Management. Decision Making Techniques and Methodologies
4)	(MI) Cost, Budget and Efficiency Management in the Supply Chain
5)	(TU) Quality Management, Concepts and Applications
6)	(MI) Stock, Inventory and Asset Management in the Supply Chain
7)	(TU) Lean Hospital and Quality Management Tools, Applications
8)	Midterm Exam + Homework Presentation
9)	(MI) Value-Based Healthcare Delivery and Supply Chain Management
10)	(TU) National and International Hospital Operations Management
11)	(MI) Digitalization and Digital Transformation Applications in Operational Processes
12)	(TU) Problem Solving Techniques and Project Management
13)	(MI) Strategic Procurement and Supply Chain Management
14)	An overview

Sources

Course Notes / Textbooks:

1. Operation Management in Healtcare , C.M.Karuppan-N.E.Dunalp -M.R.Waldrum Lean Hospital ,Mark Graban
2. Hastane Sağlık İşleri Yönetimi, Prf Dr. Hüseyin Zennun Karaman
3. Lean Healtcare Deployment and Sustanbility , M.L. Dean.Ph.D.
4. Sağlık Kurumlarında Operasyon Yönetim , Anadolu Üniversitesi Yayınları.
5. Satınalma ve Tedarik Zinciri Yönetimi, Arjan J. Van Weele
6. Tedarik Zinciri Yönetimi En İyi Uygulamalar, David Blanchard
7. Satınalma Ve Tedarik Zinciri Yönetimi, Prof. Dr. Murat ERDAL

References:

Course - Program Learning Outcome Relationship

Course Learning Outcomes	1	2	3	4	5	6	7	8	9	10	11
Program Outcomes
1) They will have the theoretical and practical knowledge to comprehend, evaluate and direct the operation of the health systems and its subsystems.	2	3	3	2	2	3	2	2	2	2	2
2) They will have the knowledge of factors about society-individual health and its development.	2	3	2	3	2	2	3	3	3	3	3
3) They will apply the theoretical and practical knowledge of health management in related institutions and organizations.	2	2	2	3	3	2	2	2	2	3	2
4) They will analyze, evaluate the developments in health management by using scientfic methods and techniques and develop solutions.	2	2	3	3	2	2	2	2	2	2	2
5) They will follow the developments in the field by using a foreign language at least at the level of European Language Portfolio B1.	2	2	2	2	2	2	2	2	2	2	3
6) They will use health terminology and grammar according to the rules in spoken and written communication.	2	3	3	2	2	2	3	2	3	2	2
7) They will share their thoughts about health management and solution proposals with internal and external parties written and orally.	2	2	3	3	2	3	2	3	2	3	3
8) They will use information and communication technologies with computer software at least at the level of European Computer Driving License required by the field.	3	2	2	3	2	3	2	2	2	2	3
9) They will constantly develop professional knowledge and skill; know ways to access information and apply them.	3	2	3	3	2	2	2	3	3	2	3
10) They will show mangement philosophy and management functions in health management applications.	2	2	2	2	2	2	2	2	2	3	2
11) They will behave sensitve to health problems in the country and around the world with sociak responsibility and sustainability and they will evaluate solution suggestions to maximize social benefits.	2	2	3	2	2	3	3	2	2	2	2
12) They will act in accordance with legal regulations in the field of health management and with social, scientific and professional ethical principles.	2	2	2	2	2	2	2	2	2	2	2
13) They will show leadership characteristics in health management applications.	3	2	3	2	3	2	2	2	2	2	3
14) They will take responsibility individually and as a team member in health management applications.	2	2	2	2	2	2	2	2	2	2	3

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Average	3 Highest

	Program Outcomes	Level of Contribution
1)	They will have the theoretical and practical knowledge to comprehend, evaluate and direct the operation of the health systems and its subsystems.	2
2)	They will have the knowledge of factors about society-individual health and its development.	2
3)	They will apply the theoretical and practical knowledge of health management in related institutions and organizations.	2
4)	They will analyze, evaluate the developments in health management by using scientfic methods and techniques and develop solutions.	3
5)	They will follow the developments in the field by using a foreign language at least at the level of European Language Portfolio B1.	2
6)	They will use health terminology and grammar according to the rules in spoken and written communication.	2
7)	They will share their thoughts about health management and solution proposals with internal and external parties written and orally.	2
8)	They will use information and communication technologies with computer software at least at the level of European Computer Driving License required by the field.	3
9)	They will constantly develop professional knowledge and skill; know ways to access information and apply them.	3
10)	They will show mangement philosophy and management functions in health management applications.	2
11)	They will behave sensitve to health problems in the country and around the world with sociak responsibility and sustainability and they will evaluate solution suggestions to maximize social benefits.	2
12)	They will act in accordance with legal regulations in the field of health management and with social, scientific and professional ethical principles.	2
13)	They will show leadership characteristics in health management applications.	3
14)	They will take responsibility individually and as a team member in health management applications.	3

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Homework Assignments	1	% 25
Midterms	1	% 25
Final	1	% 50
total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Workload
Course Hours	14	42
Study Hours Out of Class	14	28
Homework Assignments	1	10
Midterms	1	15
Final	1	15
Total Workload		110