| Health Management (Master) (without Thesis) | |||||
| Master | TR-NQF-HE: Level 7 | QF-EHEA: Second Cycle | EQF-LLL: Level 7 | ||
| Course Code: | SYY5005 | ||||
| Course Name: | Operations Management in Healthcare Organizations | ||||
| Semester: | Spring | ||||
| Course Credits: |
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| Language of instruction: | |||||
| Course Condition: | |||||
| Does the Course Require Work Experience?: | No | ||||
| Type of course: | Departmental Elective | ||||
| Course Level: |
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| Mode of Delivery: | Face to face | ||||
| Course Coordinator: | Dr. Öğr. Üy. TAYFUN UTAŞ | ||||
| Course Lecturer(s): | Tayfun Utaş | ||||
| Course Assistants: |
| Course Objectives: | To enable students to understand personal and management skills. Operation and management of human resources appropriate to the organizational structure required for the operation. Integration of operations and support departments. Human, machine and supply management to learn. Improvement and continuity of processes and motivation of people is an important outputs of the course. |
| Course Content: | Rapidly changing business environmental conditions also affect the management of healthcare managements systems. This situation has special importance in many aspects of healthcare services with different characteristics from other bussiness. In order to ensure the effectiveness and efficiency of the activities carried out in healthcare management, They need to have different leadership characteristics than in the past. Integration of hospital operation and hospital management is needed for managers to make fast and accurate decisions. The aim of the course is to inform the managers about the methods and methodologies that will help the management skills needed. |
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The students who have succeeded in this course;
1) Leadership and Management Standards 2) Performance Measurement Criteria 3) Human Psychology and Management 4) Decision Making Techniques 5) Project and Continuous Improvement Techniques 6) Identification of necessary human resources techniques 7) Material and process flow techniques 8) Integration Management |
| Week | Subject | Related Preparation |
| 1) | Operations Management, Operation Excellence, Lean Hospital | . |
| 2) | Managing, Management Theories, Lean Philosophy and Hospital Service, Leadership Theories | . |
| 3) | Lean Philosophy in Operations, Operations and ProcessesValue Value Map | . |
| 4) | Organization | . |
| 5) | Human in Organization | . |
| 6) | Organizational Behavior, Homework | . |
| 7) | Organizational Behavior Continuation Human Resources Management, Homework Presentation | . |
| 8) | Hosin Kanri, KPI, Targets Tracking Management Measurement and Corrective Action | . |
| 9) | Hospital Flow Management, Processes and Security | . |
| 10) | Supply Chain, Kanban, Just in Time, Optimization, Decision Making Theories, Quiz | . |
| 11) | Material Stock Management And Statistics | . |
| 12) | Detection of Hospital Resources, Support Sections | . |
| 13) | Improvement Models, Customer Satisfaction, Employee Satisfaction, Project Management | . |
| 14) | Exam Week and Evaluation | . |
| Course Notes / Textbooks: | Hastane Yönetimi Prof.Dr Haydar Sur ,Uzman Dr.Tuncay Palteki Health Care Management , Sharon B.Buchbinder-Naney H.Shanks |
| References: | Operation Management in Healtcare , C.M.Karuppan-N.E.Dunalp -M.R.Waldrum Lean Hospital ,Mark Graban Hastane Sağlık İşleri Yönetimi, Prf Dr. Hüseyin Zennun Karaman Lean Healtcare Deployment and Sustanbility , M.L. Dean.Ph.D. Sağlık Kurumlarında Operasyon Yönetim , Anadolu Üniversitesi Yayınları. |
| Course Learning Outcomes | 1 |
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| Program Outcomes | |||||||||||||||||
| 1) Develops and deepens the knowledge gained in the health management program at the level of expertise. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 2) Comprehend and explain the interaction with disciplines related to health management | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 3) Has the ability to use the theoretical and practical knowledge acquired in health management and transfer it to employees. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 4) Analytically and systematically analyze, interpret and evaluate information on health management. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 5) Interprets and analyzes the data, identifies problems and develops solutions by using the information about health management. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 6) In the light of the information they gain about health management, they will share the current developments, own thoughts and suggestions with the internal and external stakeholders of the institution in writing or orally. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 7) Communicates with the institutions, organizations and individuals working in the field of health management and works to improve the field. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 8) Communicates verbally and orally by using a foreign language at least at the level of European Language Portfolio B2 General Level. | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | |||||||||
| 9) Knows computer software at sufficient level to analyze their studies and makes use of health informatics and communication technologies at an advanced level. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 10) Evaluates critically whether the information in the field of health management is up-to-date and conducts advanced studies independently. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 11) Acts in accordance with the legal regulations related to health management, with social ethics and business ethics and with social responsibility principles. | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | |||||||||
| 12) Conducts research in the field of health management and reports the results to the experts or non-experts. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 13) Besides contributing to the creation of national health policies, it also contributes to international health policies. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 14) Protects its employees in the field of Health Management and treats them fairly. Knows and fulfills the requirements of quality, cultural values, environmental protection, occupational health and safety. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 15) Performs a study on subjects requiring expertise in the field of health management independently. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 16) Takes responsibility in accordance with the targets in the initiatives carried out in the field of health management. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| 17) Takes part in determining the mission, vision, goals and objectives of the strategic planning of the institution s/he working at. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||||
| No Effect | 1 Lowest | 2 Average | 3 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | Develops and deepens the knowledge gained in the health management program at the level of expertise. | 3 |
| 2) | Comprehend and explain the interaction with disciplines related to health management | 3 |
| 3) | Has the ability to use the theoretical and practical knowledge acquired in health management and transfer it to employees. | 3 |
| 4) | Analytically and systematically analyze, interpret and evaluate information on health management. | 3 |
| 5) | Interprets and analyzes the data, identifies problems and develops solutions by using the information about health management. | 3 |
| 6) | In the light of the information they gain about health management, they will share the current developments, own thoughts and suggestions with the internal and external stakeholders of the institution in writing or orally. | 3 |
| 7) | Communicates with the institutions, organizations and individuals working in the field of health management and works to improve the field. | 3 |
| 8) | Communicates verbally and orally by using a foreign language at least at the level of European Language Portfolio B2 General Level. | 3 |
| 9) | Knows computer software at sufficient level to analyze their studies and makes use of health informatics and communication technologies at an advanced level. | 3 |
| 10) | Evaluates critically whether the information in the field of health management is up-to-date and conducts advanced studies independently. | 3 |
| 11) | Acts in accordance with the legal regulations related to health management, with social ethics and business ethics and with social responsibility principles. | 2 |
| 12) | Conducts research in the field of health management and reports the results to the experts or non-experts. | 2 |
| 13) | Besides contributing to the creation of national health policies, it also contributes to international health policies. | 3 |
| 14) | Protects its employees in the field of Health Management and treats them fairly. Knows and fulfills the requirements of quality, cultural values, environmental protection, occupational health and safety. | 3 |
| 15) | Performs a study on subjects requiring expertise in the field of health management independently. | 3 |
| 16) | Takes responsibility in accordance with the targets in the initiatives carried out in the field of health management. | 3 |
| 17) | Takes part in determining the mission, vision, goals and objectives of the strategic planning of the institution s/he working at. | 3 |
| Semester Requirements | Number of Activities | Level of Contribution |
| Quizzes | 2 | % 20 |
| Homework Assignments | 1 | % 10 |
| Midterms | 2 | % 40 |
| Final | 1 | % 30 |
| total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 70 | |
| PERCENTAGE OF FINAL WORK | % 30 | |
| total | % 100 | |
| Activities | Number of Activities | Workload |
| Course Hours | 14 | 42 |
| Study Hours Out of Class | 14 | 42 |
| Homework Assignments | 1 | 10 |
| Quizzes | 2 | 20 |
| Midterms | 2 | 20 |
| Final | 1 | 15 |
| Total Workload | 149 | |