Business Administration (English) Preview
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

Course Introduction and Application Information

Course Code:

MNG053

Course Name:

Process Management

Semester:

Fall
Spring

Course Credits:

ECTS

Language of instruction:

English

Course Condition:

Does the Course Require Work Experience?:

Type of course:

Departmental Elective

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator:

Dr. Öğr. Üy. BAHAR DİVRİK

Course Lecturer(s):

Course Assistants:

Course Objective and Content

Course Objectives:

This course covers the identification, analysis, improvement, and management of processes within organizations. Students will learn key concepts of process management, process mapping, performance measurement, process improvement techniques, and continuous improvement approaches. Additionally, the course addresses modern process management methodologies such as Lean Management, Six Sigma, and Total Quality Management (TQM). By the end of the course, students are expected to adopt a process-oriented mindset and develop solutions to enhance efficiency and effectiveness in business operations.

Course Content:

Introduction to Process Management: Basic concepts and definitions

Classification and importance of organizational processes

Process mapping and process modeling techniques

Process performance measurement and key performance indicators (KPIs)

Process analysis and process improvement methods

Principles of Lean Management

Six Sigma methodology and applications

Continuous Improvement (Kaizen) and Total Quality Management (TQM)

Digitalization of processes and business process automation

Change management and leadership in process management

Case studies and applied project work in process management

Learning Outcomes

The students who have succeeded in this course;
1) Explain the fundamental concepts, objectives, and historical evolution of process management
2) Identify, classify, and map organizational processes effectively.
3) Apply process modeling and analysis techniques to detect inefficiencies and bottlenecks.
4) Define process performance indicators (KPIs) and measure the effectiveness of processes.
5) Use process improvement methods such as Six Sigma, Lean, and Kaizen to develop enhancement strategies.
6) Evaluate the impact of digitalization and automation on process management.

Course Flow Plan

Week	Subject	Related Preparation
1)	Introduction to Process Management This week covers the fundamental concepts of process management, its historical development, and its importance in the business world. The critical role of processes in organizational success will be discussed.
2)	Types and Structures of Processes Classification of processes (core, support, management processes) and their roles in maintaining organizational integrity will be explained.	.
3)	Process Analysis Techniques Techniques for analyzing existing processes, identifying bottlenecks and inefficiencies, and using basic analysis tools will be taught.	.
4)	Process Analysis Techniques Techniques for analyzing existing processes, identifying bottlenecks and inefficiencies, and using basic analysis tools will be taught.	.
5)	Process Improvement Approaches Methods like Kaizen, Lean Management, and Six Sigma will be explained, supported by real-world examples to illustrate practical applications.	.
6)	Measuring Process Performance The importance of measuring process performance, selecting appropriate KPIs (Key Performance Indicators), and how to report measurement results will be covered.	.
7)	Case Study: Process Improvement Students will work on analyzing and improving a real-world business process, applying the theoretical knowledge gained throughout the course.	.
8)	Process Automation and Digitalization Digital transformation of processes, the role of RPA (Robotic Process Automation), and modern BPM software in enhancing process management will be discussed.	.
9)	Risk and Control in Process Management Identification of risks in processes, establishing control points, and ensuring process security and continuity will be emphasized.	.
10)	Process Ownership and Organizational Structures The concept of process ownership, process-oriented organizational structures, and matrix organizations will be explored.	.
11)	Linking Process Management to Strategy This week will focus on integrating processes into corporate strategies and highlighting the significance of processes in achieving strategic goals.	.

Sources

Course Notes / Textbooks:	Operations & Process Management
References:	Cheng, Y., Zhan, H., Yu, J., & Wang, R. (2025). Data-driven online prediction and control method for injection molding product quality. Journal of Manufacturing Processes. Samiedaluie, S., Tilson, V., & Ingolfsson, A. (2025). Streamlining emergency department workflow: Reducing length of stay with congestion-triggered standing orders. Health Care Management Science.

Course - Program Learning Outcome Relationship

Course Learning Outcomes	1	2	3	4	5	6
Program Outcomes
1) Using other social sciences and mathematics, they have a broad and interdisciplinary perspective on business and management sciences.
2) They have knowledge and skills about different functions and interactions of the enterprise.
3) They can use different theoretical approaches to understanding and solving various business problems.
4) Being aware of the needs of society, they use business knowledge to meet these needs.
5) They have knowledge depthly about current problems of Turkey and Global Business World’s
6) They can determine the objectives of the institution in which they are involved, taking into account the market needs and economic conditions.
7) They can solve complex business problems by using various statistical techniques and numerical methods and makes analysis by using statistical programs effectively.
8) They can use a foreign language at least B1 General Level in terms of European Language Portfolio criteria according to the education level of a foreign language.
9) They can develops teamwork, negotiation, leadership and entrepreneurship skills.
10) They have the knowledge of universal ethical values, social responsibility awareness and sufficient level of labor law.
11) They can identify the individual learning needs and carries out studies to correct them by developing positive attitudes about lifelong learning.
12) They can express their ideas and solutions both written and orally, and if required they can present and publish them on both national and international platforms.
13) They use information and communication technologies together with computer software at the advanced level of European Computer Driving License required by the field.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Average	3 Highest

	Program Outcomes	Level of Contribution
1)	Using other social sciences and mathematics, they have a broad and interdisciplinary perspective on business and management sciences.
2)	They have knowledge and skills about different functions and interactions of the enterprise.
3)	They can use different theoretical approaches to understanding and solving various business problems.
4)	Being aware of the needs of society, they use business knowledge to meet these needs.
5)	They have knowledge depthly about current problems of Turkey and Global Business World’s
6)	They can determine the objectives of the institution in which they are involved, taking into account the market needs and economic conditions.
7)	They can solve complex business problems by using various statistical techniques and numerical methods and makes analysis by using statistical programs effectively.
8)	They can use a foreign language at least B1 General Level in terms of European Language Portfolio criteria according to the education level of a foreign language.
9)	They can develops teamwork, negotiation, leadership and entrepreneurship skills.
10)	They have the knowledge of universal ethical values, social responsibility awareness and sufficient level of labor law.
11)	They can identify the individual learning needs and carries out studies to correct them by developing positive attitudes about lifelong learning.
12)	They can express their ideas and solutions both written and orally, and if required they can present and publish them on both national and international platforms.
13)	They use information and communication technologies together with computer software at the advanced level of European Computer Driving License required by the field.

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Workload
Course Hours	13	39
Total Workload		39