| Health Administration | |||||
| Bachelor | TR-NQF-HE: Level 6 | QF-EHEA: First Cycle | EQF-LLL: Level 6 | ||
| Course Code: | SAY030 | ||||
| Course Name: | Organizational Communication and Leadership Skills in Healthcare Institutions | ||||
| Semester: | Fall | ||||
| Course Credits: |
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| Language of instruction: | Turkish | ||||
| Course Condition: | |||||
| Does the Course Require Work Experience?: | No | ||||
| Type of course: | Departmental Elective | ||||
| Course Level: |
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| Mode of Delivery: | Face to face | ||||
| Course Coordinator: | Dr. Öğr. Üy. YASEMİN TORUN | ||||
| Course Lecturer(s): | YASEMİN YORUN, PhD | ||||
| Course Assistants: |
| Course Objectives: | The course is aimed that the student understands and can use the communication process effectively, has basic competencies in oral and written communication, develops self-expression, self-confidence, self-efficacy, self-awareness competencies, increases communication skills, learns to take an effective role in a group and medical team, and develops effective communication and leadership skills. |
| Course Content: | Content of the course: Communication and leadership concepts, the importance of communication in human relations and leadership and factors affecting communication, basic human characteristics and requirements, effective communication methods, the importance of health communication, leadership skills, concepts and skills related to self-understanding and reflection of the individual, group dynamics and communication in groups, therapeutic communication, the basics of professional communication and professional communication skills, conflict and negotiation processes, communication and leadership skills for different generations constitute time and stress management issues. |
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The students who have succeeded in this course;
1) Defines the concepts of human, self-knowledge, communication, professional communication, conflict and anger. 2) explains how the communication process works in organizational life between individuals and groups.Dec. 3) Learns written, verbal and nonverbal communication methods. 4) Have the basic skills to communicate effectively in everyday life and in the professional field. 5) Applies assertive behavior, effective anger and conflict and time management strategies, helpful communication skills in social and business life. 6) Gains self-leadership and group leadership competencies with time and stress management. 7) Develops employee skills that will ensure their employability |
| Week | Subject | Related Preparation |
| 1) | Introduction & Presentation of Course Syllabus INTRODUCTION: The Scope and Importance of the Course (course content and expectations) | |
| 2) | The Process and Elements of Health Communication | |
| 3) | Communication Skills (oral and written communication) | |
| 4) | Communication Skills (body language and touch, eye contact, listening, silence) | |
| 5) | Self-leadership Skills (self-awareness, self-confidence, self-reflection, self-assessment, self-regulation) | |
| 6) | Basic Issues in Health Communication and Therapeutic Communication Methods | |
| 7) | Midterm Week | |
| 8) | Power and Related Concepts in Organizations | |
| 9) | Political Skills | |
| 10) | Group and Team Management | |
| 11) | Conflict Management | |
| 12) | Negotiation Management | |
| 13) | Stress and Time Management | |
| 14) | Communication and Leadership in Different Generations | |
| 15) | Final Week |
| Course Notes / Textbooks: | • İnci Çınarlı, Sağlık İletişimi ve Medya, Ankara: Nobel Yay. Dağ., 2008. - Aysel Aziz, İletişime Giriş, Hiberlin, 2016. • Judith Lazar, İletişim Bilimi, çev. Cengiz Anık, Vadi Yayınları, Ankara • Hasan Tutar, Kemal Yılmaz, Genel İletişim Kavram ve Modeller, Seçkin Yay. Ankara 2008 • Oskay, Ünsal. İletişimin ABC’si, İstanbul: İnkılâp Yayınevi, 2014 • Michel Bourse ve Halime.Yücel, İletişim Bilimlerinin Serüveni, İstanbul: Ayrıntı Yay., 2012 • Marziye İlhan, Sağlık Çalışanlarının İletişimi, İstanbul: Beta Bas. Yay. Dağ., 2018 |
| References: | • Ders sunumları ve notları |
| Course Learning Outcomes | 1 |
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6 |
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| Program Outcomes | ||||||||||||||
| 1) They will have the theoretical and practical knowledge to comprehend, evaluate and direct the operation of the health systems and its subsystems. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||
| 2) They will have the knowledge of factors about society-individual health and its development. | 2 | 2 | 2 | 2 | 2 | 2 | 2 | |||||||
| 3) They will apply the theoretical and practical knowledge of health management in related institutions and organizations. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||
| 4) They will analyze, evaluate the developments in health management by using scientfic methods and techniques and develop solutions. | ||||||||||||||
| 5) They will follow the developments in the field by using a foreign language at least at the level of European Language Portfolio B1. | ||||||||||||||
| 6) They will use health terminology and grammar according to the rules in spoken and written communication. | 3 | 3 | 3 | 3 | 3 | 3 | ||||||||
| 7) They will share their thoughts about health management and solution proposals with internal and external parties written and orally. | ||||||||||||||
| 8) They will use information and communication technologies with computer software at least at the level of European Computer Driving License required by the field. | ||||||||||||||
| 9) They will constantly develop professional knowledge and skill; know ways to access information and apply them. | 2 | 2 | 2 | 2 | 2 | 2 | 2 | |||||||
| 10) They will show mangement philosophy and management functions in health management applications. | 2 | 2 | 2 | 2 | 2 | 2 | 2 | |||||||
| 11) They will behave sensitve to health problems in the country and around the world with sociak responsibility and sustainability and they will evaluate solution suggestions to maximize social benefits. | 2 | 2 | 2 | 2 | 2 | 2 | 2 | |||||||
| 12) They will act in accordance with legal regulations in the field of health management and with social, scientific and professional ethical principles. | ||||||||||||||
| 13) They will show leadership characteristics in health management applications. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||
| 14) They will take responsibility individually and as a team member in health management applications. | 3 | 3 | 3 | 3 | 3 | 3 | 3 | |||||||
| No Effect | 1 Lowest | 2 Average | 3 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | They will have the theoretical and practical knowledge to comprehend, evaluate and direct the operation of the health systems and its subsystems. | 2 |
| 2) | They will have the knowledge of factors about society-individual health and its development. | |
| 3) | They will apply the theoretical and practical knowledge of health management in related institutions and organizations. | |
| 4) | They will analyze, evaluate the developments in health management by using scientfic methods and techniques and develop solutions. | 1 |
| 5) | They will follow the developments in the field by using a foreign language at least at the level of European Language Portfolio B1. | |
| 6) | They will use health terminology and grammar according to the rules in spoken and written communication. | 3 |
| 7) | They will share their thoughts about health management and solution proposals with internal and external parties written and orally. | 2 |
| 8) | They will use information and communication technologies with computer software at least at the level of European Computer Driving License required by the field. | |
| 9) | They will constantly develop professional knowledge and skill; know ways to access information and apply them. | 3 |
| 10) | They will show mangement philosophy and management functions in health management applications. | 1 |
| 11) | They will behave sensitve to health problems in the country and around the world with sociak responsibility and sustainability and they will evaluate solution suggestions to maximize social benefits. | 2 |
| 12) | They will act in accordance with legal regulations in the field of health management and with social, scientific and professional ethical principles. | 2 |
| 13) | They will show leadership characteristics in health management applications. | 3 |
| 14) | They will take responsibility individually and as a team member in health management applications. | 3 |
| Semester Requirements | Number of Activities | Level of Contribution |
| Application | 1 | % 30 |
| Presentation | 1 | % 30 |
| Final | 1 | % 40 |
| total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 60 | |
| PERCENTAGE OF FINAL WORK | % 40 | |
| total | % 100 | |
| Activities | Number of Activities | Workload |
| Course Hours | 13 | 39 |
| Application | 4 | 12 |
| Study Hours Out of Class | 13 | 17 |
| Presentations / Seminar | 13 | 27 |
| Final | 13 | 26 |
| Total Workload | 121 | |