Health Administration
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

Course Introduction and Application Information

Course Code:

UNI285

Course Name:

Communication Skills

Semester:

Fall

Course Credits:

ECTS

Language of instruction:

Turkish

Course Condition:

Does the Course Require Work Experience?:

Type of course:

University Elective

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

E-Learning

Course Coordinator:

Dr. Öğr. Üy. YASEMİN TORUN

Course Lecturer(s):

Dr. Öğr. Üy. Yasemin Torun

Course Assistants:

Course Objective and Content

Course Objectives:

The aim of this course is to enable the student to understand and effectively use the communication process, to have basic competencies in oral and written communication, to increase self-expression and communication skills, to learn to take an effective role in groups and teams and to develop the ability to communicate effectively.

Course Content:

At the end of this course, the student; the concept of communication, the importance of communication in human relations and factors affecting communication, basic characteristics and needs of human beings, effective communication methods, group dynamics and communication in groups, therapeutic communication, basics of professional communication and professional communication skills, communication skills with individuals and groups in special situations.

Learning Outcomes

The students who have succeeded in this course;
1) Defines human, self-knowledge, communication, professional communication, conflict and anger concepts.
2) Explains how the communication process works.
3) Learn verbal and non-verbal communication methods.
4) Gains basic skills to communicate effectively in daily and professional life.
5) Apply assertive behavior, effective anger and conflict management strategies, helpful communication skills in social and professional life.
6) Develop workforce skills that will ensure their employability.

Course Flow Plan

Week	Subject	Related Preparation
1)	Introduction & Syllabus Presentation INTRODUCTION (The importance of communication, course content and expectations)
2)	Communication process and its elements
3)	Communication process and its elements - continued
4)	Types and Models of Communication
5)	Types and Models of Communication - continued
6)	Perceptions and Errors in Communication
7)	Attitudes in Communication
8)	Emotions in Communication
9)	Personality in Communication
10)	Communication through Touch
11)	Basic Principles of Professional Communication
12)	Effective Communication Skills 1 (Issues of the Self and the Johari Window)
13)	Effective Communication Skills 2 (Humor, Gossip, Opposition, Political Skills)
14)	In-Group Communication
15)	Final Week

Sources

Course Notes / Textbooks:

İnci Çınarlı, Sağlık İletişimi ve Medya, Ankara: Nobel Yay.
Dağ., 2008. - Aysel Aziz, İletişime Giriş, Hiberlin, 2016.
Judith Lazar, İletişim Bilimi, çev. Cengiz Anık, Vadi Yayınları, Ankara
Hasan Tutar, Kemal Yılmaz, Genel İletişim Kavram ve Modeller, Seçkin Yay. Ankara 2008
Oskay, Ünsal. İletişimin ABC’si, İstanbul: İnkılâp Yayınevi, 2014
Michel Bourse ve Halime.Yücel, İletişim Bilimlerinin Serüveni, İstanbul: Ayrıntı Yay., 2012
Marziye İlhan, Sağlık Çalışanlarının İletişimi, İstanbul: Beta Bas. Yay. Dağ., 2018
Ders sunumları ve notları

References:

Course - Program Learning Outcome Relationship

Course Learning Outcomes	1	2	3	4	5	6
Program Outcomes
1) They will have the theoretical and practical knowledge to comprehend, evaluate and direct the operation of the health systems and its subsystems.
2) They will have the knowledge of factors about society-individual health and its development.
3) They will apply the theoretical and practical knowledge of health management in related institutions and organizations.
4) They will analyze, evaluate the developments in health management by using scientfic methods and techniques and develop solutions.
5) They will follow the developments in the field by using a foreign language at least at the level of European Language Portfolio B1.
6) They will use health terminology and grammar according to the rules in spoken and written communication.
7) They will share their thoughts about health management and solution proposals with internal and external parties written and orally.
8) They will use information and communication technologies with computer software at least at the level of European Computer Driving License required by the field.
9) They will constantly develop professional knowledge and skill; know ways to access information and apply them.
10) They will show mangement philosophy and management functions in health management applications.
11) They will behave sensitve to health problems in the country and around the world with sociak responsibility and sustainability and they will evaluate solution suggestions to maximize social benefits.
12) They will act in accordance with legal regulations in the field of health management and with social, scientific and professional ethical principles.
13) They will show leadership characteristics in health management applications.
14) They will take responsibility individually and as a team member in health management applications.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Average	3 Highest

	Program Outcomes	Level of Contribution
1)	They will have the theoretical and practical knowledge to comprehend, evaluate and direct the operation of the health systems and its subsystems.
2)	They will have the knowledge of factors about society-individual health and its development.
3)	They will apply the theoretical and practical knowledge of health management in related institutions and organizations.
4)	They will analyze, evaluate the developments in health management by using scientfic methods and techniques and develop solutions.
5)	They will follow the developments in the field by using a foreign language at least at the level of European Language Portfolio B1.
6)	They will use health terminology and grammar according to the rules in spoken and written communication.
7)	They will share their thoughts about health management and solution proposals with internal and external parties written and orally.
8)	They will use information and communication technologies with computer software at least at the level of European Computer Driving License required by the field.
9)	They will constantly develop professional knowledge and skill; know ways to access information and apply them.
10)	They will show mangement philosophy and management functions in health management applications.
11)	They will behave sensitve to health problems in the country and around the world with sociak responsibility and sustainability and they will evaluate solution suggestions to maximize social benefits.
12)	They will act in accordance with legal regulations in the field of health management and with social, scientific and professional ethical principles.
13)	They will show leadership characteristics in health management applications.
14)	They will take responsibility individually and as a team member in health management applications.

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Quizzes	2	% 30
Homework Assignments	1	% 30
Final	1	% 40
total		% 100
PERCENTAGE OF SEMESTER WORK		% 60
PERCENTAGE OF FINAL WORK		% 40
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Preparation for the Activity	Spent for the Activity Itself	Completing the Activity Requirements	Workload
Course Hours	14	0	3		42
Quizzes	14	0	1		14
Midterms	7	0	1		7
Final	14	0	3		42
Total Workload					105